Eddie Haidar M.S.

Experience

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  Ford Motor Company (FCN)

  May 1995 - Oct 2001

  Production Assistant

  Worked with producers on Ford internal and external presentations for all departmentsManaged small to medium size production projects Delivery and installation of audio/video equipment and computersAssisted in Senior Leadership town hall meetings @WHQInteraction at all levels within Ford Motor Co to provide the best concepts for meeting presentations.

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  Romano's Macaroni Grill

  Sept 1997 - Jul 2002

  Chef/ Foh & Kitchen Supervisor
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  Tourneau

  Sept 2002 - Oct 2009

  Store Manager

  General ManagerManaged daily operations of a high volume luxury watch retailer Sales Forecasting, Financials and Inventory controlCommunicate with senior leadership through teleconference meetings, Delivered weekly, monthly and annual recaps highlighting successes and areas of opportunityPut into action all processes from ideas that were decided on at the senior management level, document methods for company wide roll out (process test location) New employee staffing (hiring, product and process training) Employee succession development for ManagementEvent planning, Budgeting, Marketing, Catering and EntertainmentStandards and Expectation: Individualized one-on-one weekly, monthly and end of year coaching of sales staff, leadership development of department managersIncreased the store’s average percent to retail from 87% to 91.5% while increasing total sales from $2.9M to $3.4M in my first yearEmployee retention increase of 40% in the first year.Troy, MI Assistant Store Manager/Sales Director 10/05-01/07Supported Store Manager in the daily operations of a high-end/volume luxury watch retailerMaintained all internal communications including all meeting minutes, one on one coaching sessions action plans and weekly staff meetingsDefined scope of all internal project, assembled teams (work breakdown structure) established and met deadlines to achieve work in the time allotted.Chicago, IL 9/02-10/05Customer Service Representative Interacted with customers on a daily basis with a priority of excellent customer service.Demonstration and sales of a complex variety of high-end timepieces, Relationship building to promote loyalty for future purchases and referrals. Show less

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  Quicken Loans (One Reverse Mortgage)

  Oct 2010 - Sept 2011

  Mortgage Loan Officer

  Sales

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  Citi

  Sept 2011 - Mar 2013

  Home Mortgage Consultant

  Sales

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  United Wholesale Mortgage (A United shore company)

  Jun 2013 - Jan 2014

  Account Executive

  Sales

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  United Wholesale Mortgage

  Nov 2014 - May 2016

  United Wholesale Mortgage (A United Shore Company), Troy, MI Collaborated with Vice President of Client Service to ensure the delivery of elite client service throughout a 2000+ member mortgage company is consistently top-notch.Created processes for call center, client gift recognition program and department integration to insure client satisfaction. Recognized areas of opportunity for training and eliminated redundancy errors.Led client service call QA team and coaches and delivered one-on-one coaching for the development of selected team members. Show less Served as Product Owner; creation of process flow, platform deployment and negotiation for resource allocation to ensure work completion with minimal disruption to processes.Actively performed Road mapping and requirements gathering for business unit technology builds.Collaborated and led internal IT team for Development - Production, spearheading testing and integration of code and performed post deployment assessments while creating and promoting bug fixes. Teamed-up with IT and Salesforce teams to integrate cross function/end-user access improving communication and production. Led and managed cross-functional, large-scale operational excellence initiatives from scope to monitoring utilizing Agile Methodology.Concurrently collaborated with internal teams and external developers to create multiple, public facing websites including www.unitedshore.com and www.uwm.com with a loan origination system (E.A.S.E).Proactively identified gaps and provided solutions to keep project on track.Coordinated across teams to ensure marketing, training, development and testing were aligned resource, time and outcome goals.Ensured communication of project status, needs and deliverables were communicated to all stakeholders, sponsors and team members. Assisted Client Service team leadership by collaborating with internal and external clients.Competently analyzed Net Promoter Score (NPS) regarding broker experiences, monitored scores and feedback and reported trends and areas of opportunity for continuous improvement to senior management.Executed root cause analysis on escalated complaints; identified and resolved communication breakdown, demonstrating conflict resolution abilities and providing solutions for broker retention. Show less

  • Team lead of Client Service

    Dec 2015 - May 2016

  • PROJECT MANAGER / BUSINESS ANALYST / CLIENT ADVOCATE

    Nov 2014 - May 2016
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  Flagstar Bank

  May 2016 - Apr 2018

  Business Analyst

  BUSINESS ANALYST PROJECT MANAGER, TEKSystems, (Located at Flagstar Bank, Troy MI) Actively worked with the Retail Lending Business channel (Call center) to identify, gather requirements and collaborate with developers, testers and end users to deliver solutions for mortgage origination utilizing proprietary LOS functionality and Salesforce as the primary system of origination, Marketing and record keeping.Collaborated with remote consultant firm as in-house asset for requirements gathering, testing, deployment and post deploy support.Served as Project lead for application integration working simultaneously with internal and external IT resources.Coordinated testing and deployment ensuring SDLC process is followed and within the established release protocol.Served as Product Owner working with stakeholders to ensure satisfaction of processes are developed, Tested and released correctly and on time.Worked with third party vendors/consultants to identify the best methodology and processes to enhance current systems and processes. Assisted with the procurement process for a timely process for SOWs and project kickoff.Coordinated with non-mortgage business units to ensure no-code crossover in development and production.Collaborated with offshore QA team to ensure proper execution of testing to secure satisfactory results.Release Liaison while working with Release Management Team, developers and QA team to ensure released items performed as specified and signed off on by our Stakeholders.Performed Salesforce compatible application installation; installed applications in the lower development environments and production, effectively managed all pre-deployment and post- deployment steps.Supported geographic business units in-person post-deploy, trained team members on execution, and documented bug fixes. Show less

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  GM Financial

  Sept 2018 - Mar 2019

  Business Analyst
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  Great Lakes Water Authority

  Mar 2019 - now

  IT Project Manager
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  Indepandent

  Jun 2023 - now

  Notary Public

  Licensed Notary Public (Mobile) commission expiring 07/16/2023. Available for mortgage signings and other needs.