Clair Hsieh

Experience

• 

  Surrey Foundation

  Sept 2011 - Dec 2012

  Administrative Support

  Through building endowment funds, the Surrey Foundation provides lasting support for local priorities that shape our community. The Surrey Foundation was established on the premise of connecting donors with charities and matching the acts of caring people with the growing needs of Surrey.Funds donated to the Foundation are managed by independent Board of Directors; earnings on the invested capital are used to support a wide range of local initiatives, including health and social services, education, the arts, the environment, and economic development projects. Show less

• 

  BC Renal

  Sept 2012 - now

  Primary Responsibilities:- Oversee two teams under the Business Operations portfolio: Contracts Operations and Finance Operations.- People Management: Act as a strategic problem-solver, removing barriers for team members. Ensuring team members are supported, engaged and motivated in their roles.- Relationships: Building and maintaining strong relationships with supplier partners, healthcare providers, and internal parties- Collaboration and Consensus Building: Facilitate open conversations and discussions to ensure alignment and agreement among all parties involved in reaching common goals. Prioritize diverse perspectives to create solutions that are acceptable and endorsed by all parties.Achievements:- Established robust processes and systems for supplier relations management, including contract management, issues management, vendor performance management, and product inventory management.- Led internal lean process improvement projects, optimizing operational efficiency.- Developed and improved processes over time through a clear understanding of all parties involved, their interests, and goals. Addressed frequent issues by reviewing and adapting current processes.- Implemented the Atlassian suite of tools (Confluence and Jira) for enhanced tracking and documentation of processes, policies, and protocols.Leadership and Team Management Style:- Emphasize understanding over prescriptive procedural instructions.- Strong advocate for continuous improvement and creating a team culture that supports growth and learning- Encourage team members to think critically, improve on past methods by making informed decisions regarding edits and improvements. Show less

  • Business Operations Manager

    Jun 2022 - now

  • Interim Manager, Business Operations

    Nov 2021 - Jun 2022

  • Administrative Project Coordinator

    Sept 2016 - Nov 2021

  • Administrative Coordinator

    Sept 2012 - Sept 2016