Mohammed Majeed

Experience

• 

  The Sutherland Group

  Jun 2004 - Nov 2004

  Help Desk Engineer

  Engaged in providing technical support for Microsoft XP customers based in the U.S. – assisted customers in troubleshooting Desktop PCs over the phone and attended to their grievances

• 

  McKinsey & Company

  Jan 2005 - Jul 2006

  Visual Aid Specialist

  Involved in the development of computer based data-driven and conceptual business graphics, adhering to specific formats, guidelines and design standards of McKinsey offices around the globeSubstantially enhanced and developed the visual look and feel of the presentations, and as prime contact of the team by processed production requests and queries of consultants

• 

  Emirates Computers

  Jan 2007 - Jul 2010

  Project Coordinator

  Assist Project Managers in systematic planning, prioritizing, organizing, coordinating, and managing the processes comprehensively until the Project is signed offAs the first recruit for the After Sales Delivery department, played a vital role in setting up processes that ensured the entire project life cycle was followedManage all departmental business processes for corporate clients – queries, feedbacks, complaints – analyze queries, forwarding it to concerned department for resolutionAct as Principal Coordinator for all departments including Finance, Sales, Logistics, Stores, Supplier, Subcontractors and Customer Service; also handled induction of new recuitsManage critical divisions (Networking, Enterprise Solutions, Professional Services, Cabling), generate reports for key management decisions and monitor all deadline driven milestonesPrime contact at state-of-art customer service center for high net worth corporate clients; help in all activities from purchase till installation, ensuring client satisfactionHelped the management build an ERP tool to track orders, by providing inputs to tweak user interface – the pilot project was run in the After Sales department before deploying in others Show less

• 

  Dimension Data Middle East and Africa

  Jul 2010 - Oct 2016

  Project Manager

  In charge of IT infrastructure project, managing multiple projects and stakeholder (client, contractors, engineers) expectations simultaneously; reporting to The Program ManagerResponsible for project profitability as well as administration/documentation/plan/scope, reporting, meetings, budget, cost control, margin, resource allocation, forecasting and billingLiaise with various departments including Pre Sales, Finance, Sales, Logistics, Stores, Supplier, Subcontractors, Engineers, Customer Service and Client for project deliveryClosely work with Sales & Presales teams for pricing, installation and customer project meetings, and also create project plans and objectives to meet timelines agreeable to all stakeholdersManage deployment of resources within budget and timeline, align internal teams with client expectations, and handle training & development of Installation teamBuild/establish lasting client relationships, understand client expectations, keep clients informed on project status, take ownership of client related concerns and try to exceed expectationsFunction as SPOC for clients and contractors for all aspects including Presales, Collection etc. along with accountability of team management (delegation and monitoring of tasks)Solutions handled: Solutions delivered till date Includes – Data Center Infrastructure, Cisco Complete Networking R&S/Security/IPT/Wireless/Telepresence, Structured Cabling, Fortinet, Bluecoat, Video Conference, APC Products, EMC Solutions & VBLOCK etc Show less

• 

  Cyber Security - CPX [Darkmatter: 2016-2020 / Digitial14: 2020-2022]

  Dec 2016 - now

  Senior Lead Project Manager

   Prime chosen to build the company’s IT during business merge, in recognition of my understanding of existing system/flaws, how/who needs convincing and where c-level interference/approval is required Responsible for developing applications and setting up IT infrastructure by engaging with each department to understand their requirements, analyzing functional requirements and identifying gaps Accountable for the exiting IT Infrastructure and Office setup – create scope by factoring in every requirement, handle every challenge and take control of the situation Work closely with various teams (procurement, Finance, Legal, C-Level, Information Security, Business support Services), clients and contactors to ensure seamless executionNOTABLE PROJECTS Highly Cyber Lab Facility for Govt client: Turning around and gracefully completed a 100m project with unlimited scope alarm and deploying solutions to ensure delivery in committed 12 months’ timeline – overall program governance from initiation, budgeting, planning, designing, scheduling. and creation of templates/dashboards (added general repository build for PMO) and project use until closure Winner of Employee of Year (Client Excellence 2023): My focus on enhancing business support services, good relationships with people of various departments and my openness could be the elements Winner of Employee of Month Q4 2022 (from amongst 30 Managers): My focus on enhancing business support services, good relationships with people of various departments and my openness won me the first award given since the inception of the company (CPX) Show less