Mark Levey, MBA, PMP

Experience

• 

  Cognisight, LLC

  Aug 2008 - Apr 2009

  Business Coordinator

  • Gathered complete diagnostic profiles for Medicare Advantage patients for several HMOs• Maintained and contacted a large database of physicians, nurses, and office managers to assist in our process

• 

  Central Park Physical Therapy

  Sept 2009 - Jul 2010

  Phyiscal Therapy Aide

  • Primarily responsible for assisting physical therapists in patient treatment• Assisted patient in safe use of therapeutic exercise equipment• Observed the clinical progress of patients and document results throughout prescribed treatment plan• Ensured hygienic environment of clinic• Promoted the clinic through online marketing tactics

• 

  Mark Levey Therapy Services, LLC

  May 2012 - Sept 2012

  Radiation Therapist – Independent Contractor

  • Sole proprietor required to routinely travel to support various Radiation Oncology departments in New York City • On call 24 hours a day in case of an emergency• Executed all necessary functions required of a licensed radiation therapist

• 

  New York-Presbyterian Hospital

  Sept 2012 - Nov 2020

  As the sole project manager supporting NYP’s social work and care coordination departments, I coordinated activities across various healthcare professionals and spearheaded critical projects, including NYP's COVID-19 post-acute care response. I launched large-scale programs to address capacity, staffing, and equipment challenges and facilitated communication among key hospital network stakeholders. I led initiatives to strengthen partnerships with regional skilled nursing facilities and home health agencies and authored an emergency playbook for streamlined patient discharge responses. I oversaw the integration of CarePort Guide within Allscripts, collaborated on a Tableau-based utilization dashboard, and developed a partnership with Lyft, creating training and processes that saved over $25,000 and reduced discharge delays by 15%. I implemented the 'Discharge Before Noon' initiative, increasing early discharges by 10% and improving ED throughput. My work included directing projects to reduce unnecessary utilization at NYP hospitals, managing multimillion-dollar budgets for care coordination departments, and creating a social worker staffing model aligned with productivity benchmarks for greater efficiency. Show less As a clinically licensed Radiation Therapist (RT(T)), I provided comprehensive patient care by administering radiation treatments, creating personalized treatment plans, and collaborating closely with clinical teams. I designed and implemented advanced radiotherapy simulation protocols and visual training materials to bolster team readiness and patient care quality. Partnering with multidisciplinary teams, I developed an innovative virtual simulation targeting system. I led training for over 200 NYP employees, enhancing service recovery practices, and created education plans for 18 radiation therapy interns, increasing their competency scores by 20%. I championed patient experience initiatives through music and aromatherapy programs and managed the migration of patient data from Allscripts to Epic EMR, ensuring data continuity. Additionally, I developed streamlined workflows to improve coordination and efficiency in patient treatment processes. Show less

  • Project Manager - Care Coordination

    Aug 2017 - Nov 2020

  • Radiation Therapist

    Sept 2012 - Aug 2017
• 

  CipherHealth

  Nov 2020 - now

  CipherHealth is an award-winning healthcare technology company that delivers a comprehensive portfolio of scalable and flexible patient engagement solutions for healthcare organizations to keep patients, staff, families and communities up to date and informed about their preventative, acute or elective care - whether it is in a hospital, clinic, facility, at home or anywhere in between. As a leader and manager of a team of Technical Implementation Specialists, I focus on optimizing key performance metrics such as time-to-value while mentoring and coaching team members through personalized growth action plans and promoting continuous learning. I oversee high-value implementations exceeding $1 million monthly, ensuring timely and efficient execution, and have streamlined project workflows, resulting in a 10% reduction in project phase durations. I implemented a structured professional growth check-in process to assess critical KPIs like time-to-implementation, CSAT scores, project completion rates, and individual performance. My leadership extends to spearheading team growth initiatives, hiring, onboarding, and recognizing high performers to maintain team motivation. I ensure detailed and accurate documentation of implementation processes using integration tools, lead proof-of-concept and beta product rollouts, and navigate complex client relationships by guiding the team in engaging technical stakeholders effectively. My expert knowledge in integration methodologies helps tailor solutions to meet client needs, and I cultivate a team culture centered on skill development and knowledge sharing. I chair the best practices committee to uphold clinically sound product configurations, act as a primary liaison with key third-party vendors, and have successfully led complex beta rollouts for major health systems, earning high CSAT scores. Show less I have successfully led over 150 complex implementations of CipherHealth products for diverse healthcare systems, managing all phases from sales handoff to launch and transition to Customer Success. I engaged clients to assess goals, define scope, set timelines, identify risks, and outline deliverables, ensuring custom product configurations met their needs. I developed and executed project plans, provided strategic recommendations on workflows, and facilitated collaboration to accelerate time-to-value while mitigating risks. By optimizing implementation methodology, I achieved a 20% reduction in time-to-value and improved team efficiency with standardized documentation. I hosted weekly team office hours for process improvement discussions and partnered with Product and Engineering teams to drive new features through client feedback. Additionally, I designed an onboarding playbook that reduced new hire training time by 25% and led the onboarding of Professional Services staff, enabling them to manage projects independently. Show less

  • Manager, Technical Implementations

    Oct 2023 - now

  • Senior Implementation Lead

    Nov 2020 - Oct 2023