Stuart F.

Experience

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  Maranatha SDA Church

  Jun 2003 - Jun 2006

  Jr. Audio/Visual Technician

  Setting up, operating, maintaining and repairing equipment used to enhance live events, such as microphones, video recorders, projectors, lighting and sound mixing equipment. Recording sermons and Editing, copying and storing videotapes and DVDs, tracking inventory of equipment and order supplies. presentations with video cameras, operating spotlights, adjusting amplifiers, coordinating graphics used in displays and providing technical support.

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  Brevard SDA Church

  Jun 2006 - Sept 2008

  Audio/Visual Technician Supervisor

  Setting up, operating, maintaining and repairing equipment used to enhance live events, such as microphones, video recorders, projectors, lighting and sound mixing equipment. Recording sermons and presentations with video cameras, operating spotlights, adjusting amplifiers, coordinating graphics used in displays and providing technical support. Editing, copying and storing videotapes and DVDs, tracking inventory of equipment and order supplies. Overseeing the trainees and ensuring excellent service. Show less

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  Vector Marketing

  Jul 2008 - Sept 2008

  Sales Representative

  Scheduling appointments with potential customers through personal referrals. Presenting Cutco products in the customer's home in a demonstration that normally lasts 45 minutes to an hour. Filling and submitting customer orders. Reviewing personal performance with the local office manager over the phone daily. Attending weekly staff meetings, advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication.

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  Applebee's

  Dec 2009 - Apr 2010

  Server

  •To serve food, drinks, and to accommodate guests' needs in a courteous and timely manner•Delivering food and drinks to guests using Applebee's team delivery system.•Customer Service: greeting guests, answering questions, making suggestions regarding food, drinks, and service; interacting verbally with all guests, creating a friendly and upbeat atmosphere.•Food Preparation: relaying orders to service bar and kitchen verbally and via the point-of-sale computerized register system (POS).•Restaurant Maintenance: participating in the clearing and resetting of dining room tables; wiping down table tops, table legs, counters, sweeping the floor and wiping down booth seats in all areas of the restaurant; transporting plates, glasses and baskets to and from dining room, service bar, and the kitchen more than 30 times per shift.Mobility required during the entire shift. Show less

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  Inglemoor Rehabilitation & Care Center

  Oct 2010 - Jan 2011

  Dietary Aide

  •Preparing the food for the residents & the other employees.•Tray Line Assembly: organizing the trays & delivering them to the patients' rooms.•Dining Room Assistant: tending to the needs of the residency in a restaurant environment.•Kitchen/Dining Room Maintenance: removing silverware and centerpieces from the dining room, wiping down the machinery, sweeping and mopping, and food storage.

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  Gap Inc./Banana Republic

  Nov 2011 - Feb 2012

  Sales Associate

  •Assisting customers with advice on specific attire/style to suit their needs•Greeting customers as they entered & exited the store•Providing excellent customer service to each individual, whether by assisting them in item location, price verification, or closing a sale•POS operations•Stock room organization•Arranging visuals (folding & re-folding, re-stocking, updating styles & advertisements, etc.) throughout the store•Ensuring the safety & well-being of everyone present. Show less

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  Iconic Images Studios

  Apr 2012 - Feb 2017

  Staff Photographer / Liasion

  Professional Photography company servicing The Tri-State Area•Engagements/Weddings•Events•Headshots•Modeling portfolio•Family portraits

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  A Taste of The Caribbean

  May 2012 - Jul 2013

  Supervisor

  •Handling multiple transactions•Preparing various meals throughout the day•Supervising the preparation of the breakfast, lunch, and diner courses throughout the day•Managing deliveries throughout Essex County•Organizing merchandise visual to maximize consumer interest

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  Total Wine & More

  Oct 2013 - Jan 2014

  Front End Team Member

  •My primary responsibility was to deliver fast and friendly customer experience at the register while ensuring all transactions are accurate and error-free.•Other responsibilities included add-on sales, the upkeep of the register area and front end of the store, maintaining s balanced drawer, and verifying that all customers were 21 years of age or older.•Assisting wine assistants and merchandisers with their responsibilities to ensure the customers' satisfaction.

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  Winchester Gardens

  Jun 2014 - Jul 2016

  Wait Staff

  I am a motivated team member that provided excellent customer service through assisting in hosting duties, serving tables, delivering food and beverages in a timely fashion, and accommodating elderly residents, their guests, and guests with special requirements.

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  Harbor Picture Company

  Aug 2014 - Nov 2014

  Engineering Intern

  Engineering Intern Responsibilities: •Work with our head engineers to learn how to implement, review, and troubleshoot audio/video systems. •Help maintain common spaces in the facility (i.e. helping out with inventory, cleaning up the space throughout the day…) •Organizing peripherals •Assisting with inventory •Assisting with system builds •Learning the basics of frontline technical support •Research on technology for workflow solutions •Helping maintain the work space clean and organized •Other tasks and responsibilities, as requested. Show less

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  Adecco Staffing, USA

  Oct 2016 - Jan 2017

  Customer Service Representative
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  Apple

  May 2017 - Mar 2019

  Technical Specialist

  During my tenure, I assisted multiple facets of the store’s operations & performance in both FOH as a Product Specialist (sales & demonstration) & BOH as an Operational Specialist (order pickup, assisting with ordering, inventory management).- Troubleshoot, diagnose, and resolve iOS devices, Apple TV, Apple Watch, Beats, and other small devices and their accompanying software.- Empathize when technology is not working as expected and explain difficult technical problems in terms the customer understands.- Support customers in a timely manner and balance priorities to achieve individual and team productivity goals.- Document all pertinent user information and the nature of the problem with accuracy in all supported systems.- Mentor and train employees new to technical role- Training users on using and maintenance of computer software and hardware- Drive sales, create owners, build brand loyalty- Present complete solutions for all customers, online and in store -Provide customized solutions based on each customer’s specific needs, including business, education, and creative professionals.-Create memorable experiences that showcase the benefits of Apple products and services.-Contribute to success across all store areas and flex appropriately to meet business needs.- Record all transactions accurately to maintain service and inventory part accuracy.- Develop product knowledge and research required information using all available tools and resources.- Maintain knowledge of current in-store and online products and services, promotions, merchandise features, inventory, policies, and procedures.- Mentor and train employees new to technical role- Troubleshoot in-store technology- Maintain communication and relationship with Technology & Merchandising Pro to ensure tasks and issues are resolved in a timely fashion. Show less

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  SlyFoxx Studios

  Mar 2018 - now

  Photographer, Creative Director
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  Best Buy

  Jul 2019 - Jun 2021

  During my tenure, I held a few positions, overlapping my duties, including:- Computing Associate- iOS/Mac Consultant- Mobile Activation Representative (Apple Specialist)- FOH/BOH Inventory Associate- Smart home Integration Specialist Key Responsibilities:- Drove a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.- Processed sales transactions including online and in-person orders while simultaneously handling customers to General needs, such as returns and exchanges.- Achieve team and individual goals while enabling an excellent customer shopping experience.- Applied a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience throughout all areas of the store.- Used available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.- Engaged with customers for consultations in-store, or setting up in-home advisor appointments for a more hands-on experience.- Generated future opportunities by discovering the deeper needs of our customers to build lasting relationships.- Embraced the learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.- Maintained assigned department’s merchandising and readiness to serve customers, as well as lending my talents to other areas of the store, whether it be FOH or BOH.- Provided feedback on products and customer engagement with vendor partners, representatives, and market teams.- Acted as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.- Coached and trained coworkers on new vendor-specific technologies and services.- Utilized vendor-provided devices and accommodations to improve product knowledge and understanding. Show less

  • Digital Imaging Specialist (Nikon Expert)

    Aug 2020 - Jun 2021

  • Best Buy Mobile

    Jul 2019 - Jun 2021
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  Aesop

  Aug 2022 - Nov 2023

  Retail Consultant

  Assisting clientele with knowledge & acquisition of productsWorking solo & within a team to provide excellent customer service in every interaction, regardless of purchaseCommunicating with the coworkers & the leadership via email, phone calls & in-person regarding the status of the store, its daily operations, performance, and decision-making (goal-oriented team meetings)Closing out interactions at the POSOperational tasks, such as inputting/outputting inventory, transferring products to/from other locations, restocking items for store operations.Supervising new hiresSupporting leadership with mid-tier solutions for marketing, growth development for the store, and customer order troubleshootingFOH/BOH inventory management Show less