Genaya Vantrease

Experience

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  Jamba Juice SF / East Bay

  Feb 2016 - May 2016

  Crew Member

  As a crew member, it mainly consisted of cashiering, cleaning the bathroom and waiting area, and restocking supplies. Occasionally, if needed, assistance with smoothie making.

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  Adidas

  May 2018 - Sept 2018

  Sales Floor Team Member

  Processed incoming stock while restoring existing stockCounseled customers with various store optionsLocated missing items from the back stockroomCollected personal surveys about performance every shift

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  Ross Stores, Inc.

  Feb 2019 - May 2019

  Sales Associate

  Monitored store merchandise while advocating customer serviceOrganized store supplies and monitored store inventoryCalculated financial transactions while providing excellent customer serviceAnalyzed store behavior throughout the day

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  Mariano's

  Apr 2020 - Feb 2022

  E-Commerce Associate

  Provide customer service and resolutions to customer issuesFamiliarize new associates with e-commerce softwareAccount for transactions after each shift Aid other departments throughout the day

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  Smith's Food & Drug Centers

  May 2022 - May 2023

  E-Commerce Associate

  Pick various items for multiple orders simultaneouslyPrint and securely file daily reports Provide outstanding customer service Complete transactions via MPOS

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  Barclays

  Jun 2023 - Jul 2024

  Relationship Manager

  Receiving inbound phone calls from customers and service their account needs effectively and efficiently provide excellent customer service Listening to the customer’s account needs, and establish rapport Understanding and analyzing customer account/application needs Adhering to compliance regulations and security policies Meeting performance standards set by department Engaging outbound calls as necessary to develop additional information to facilitate final disposition of the account/application Identifying trends/issues on a daily basis and bring to the attention of the management staff Communicate with higher up via email and TeamsAssist with training incoming or transitioning staff occasionally Show less

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  Gusto

  Aug 2024 - now

  Benefits Onboarding Advocate