Jaka Santana

Experience

• 

  Serena Hotel Bandung

  Aug 2011 - Mar 2012

  Front Office Officer

  - Handle and arrange reservation, guests message, complaints and answer incoming or outside calls,- Responsible for administration, such as copy and fax, reservations, and reports,- Provide information needed by guests,- Handle Night audit on Night shift such as preparing reports for all department, counting the occupant, balancing, posting report, and reset,- Checking daily report of all Front Desk Agent,- Handle Check-in and Check-out guests, and handle big Cashier,- Handle settlement or batch transactions for all credit card merchant. Show less

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  Amaris Hotel Mangga Dua Jakarta

  Mar 2012 - Feb 2014

  Front Office Officer

  - Handle and arrange reservation, guests message, complaints and answer incoming or outside calls,- Responsible for administration, such as copy and fax, reservations, and reports,- Provide information needed by guests,- Handle Night audit on Night shift such as preparing reports for all department, counting the occupant, balancing, posting report, and reset,- Checking daily report of all Front Desk Agent,- Handle Check-in and Check-out guests, and handle big Cashier,- Handle settlement or batch transactions for all credit card merchant. Show less

• 

  Hotel Ibis Jakarta Senen

  Feb 2014 - Feb 2016

  - Handle and arrange reservation, guests message, complaints and answer incoming or outside calls,- Responsible for administration, such as copy and fax, reservations, and reports,- Provide information needed by guests,- Handle Night audit on Night shift such as preparing reports for all department, counting the occupant, balancing, posting report, and reset,- Checking daily report of all Front Desk Agent,- Handle Check-in and Check-out guests, and handle big Cashier,- Handle settlement or batch transactions for all credit card merchant.- Handle training schedule for other staff- Lead conduct briefing every day- Monitoring all staff due they duties still on SOP- Maintain all staff performance - Counseling when staff performance down- Monitoring all area Lobby keep clean - Handle VIP Guest Show less - Handle and arrange reservation, guests message, complaints and answer incoming or outside calls,- Responsible for administration, such as copy and fax, reservations, and reports,- Provide information needed by guests,- Handle Night audit on Night shift such as preparing reports for all department, counting the occupant, balancing, posting report, and reset,- Checking daily report of all Front Desk Agent,- Handle Check-in and Check-out guests, and handle big Cashier,- Handle settlement or batch transactions for all credit card merchant. Show less

  • Front Office Supervisor and Night Auditor

    Jan 2015 - Feb 2016

  • Guest Service Assistant

    Feb 2014 - Jan 2015
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  Oaktree Urban Hotel Jakarta

  Feb 2016 - Apr 2016

  Front Office Supervisor

  Job Responsibilities:- Handle and arrange reservation, guests message, complaints and answer incoming or outside calls,- Responsible for administration, such as copy and fax, reservations, and reports,- Provide information needed by guests,- Handle Night audit on Night shift such as preparing reports for all department, counting the occupant, balancing, posting report, and reset,- Checking daily report of all Front Desk Agent,- Handle Check-in and Check-out guests, and handle big Cashier,- Handle settlement or batch transactions for all credit card merchant.- Handle training schedule for other staff- Lead conduct briefing every day- Monitoring all staff due they duties still on SOP- Maintain all staff performance - Counseling when staff performance down- Monitoring all area Lobby keep clean - Handle VIP Guest Show less

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  Resinda Hotel Karawang, Managed by Padma Hotels.

  May 2024 - now

  Duty Manager

  monitoring daily operational is running smoothmaintain good relationship with customer and collegecustomer oriented