Ronit Shrestha

Experience

• 

  Mantra Ideas Pvt. Ltd

  Nov 2012 - Jun 2013

  PHP Web Developer

  o Develop and maintain web applications using CakePHP and Laravel frameworks.o Collaborate with cross-functional teams to design and implement robust and scalable solutions.o Write clean, efficient, and well-documented code, adhering to framework-specific best practices.o Troubleshoot, debug, and optimize applications for optimal performance and functionality.o Stay updated with advancements in CakePHP and Laravel, integrating new features and improvements into development processes. Show less

• 

  Himark Computers

  Nov 2016 - Jan 2017

  Technical Support Internship

  o Perform regular service and maintenance on PCs and computers to keep them running smoothly.o Facilitate data transfers between old and new MacBook, iMac, PC, and laptop systems, ensuring seamless transitions and rollout.o Expertly remove viruses and spyware from desktop PCs and laptops to ensure data security.o Conduct repairs on laptops and desktops, prioritizing data recovery when necessary.

• 

  Coles Supermarket

  Jun 2018 - Nov 2022

  ● Direct/indirect leadership experience to lead, coach and develop the team to meet sales targets, cost control and rostering requirements● Maintain excellent department standards including monitoring stock, rotation routines, wastage, shrinkage and quality control● Simplify processes and adhere to strict audit, food safety and compliance standards● Drive a one-team culture that celebrates success and puts our team members' health, safety and wellbeing first● Delight customers with an outstanding shopping experience Show less

  • Department Manager

    Nov 2019 - Nov 2022

  • Retail Team Member

    Jun 2018 - Nov 2019
• 

  Solutions

  Dec 2022 - now

  IT Support Technician

  o Provide comprehensive IT support for Microsoft's core business applications and operating systems, troubleshooting desktop hardware, software, and network issues for end userso Experience with Microsoft 365 suite, Microsoft Office, SharePoint, and scripting knowledge such as PowerShello Assist with essential technical support at the network level: WAN and LAN connectivity, routers, firewalls, remote management, and securityo Assist in the installation, configuration, and maintenance of desktop operating systems and applications o Maintain and review system documentation utilizing IT Service Management (ITIL) tools, ServiceNow, Helpdesk database, and maintain hardware inventoryo Respond to support requests via phone, email, or in person, delivering excellent customer serviceo Assist in desktop and application upgrades and server patches and maintaining system security Show less