Christopher Moulton

Experience

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  University of Arizona

  Feb 2009 - Dec 2012

  Sport Supervisor and Officials Coordinator

  Staff Supervisor at specified locations on campus at the University of Arizona providing training, customer service, leadership and scheduling to staff, student and faculty in various sports.

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  AIA and CBOA

  Aug 2010 - Sept 2019

  High School Basketball Official

  High School Basketball Official (Varsity) promoting game management, integrity, and rule interpretationLeagues:Arizona Interscholastic Association (AIA) - Phoenix and Tucson UnitsCalifornia Basketball Officials Association (CBOA)-Channel Coast Basketball Officials Association (CCBOA)

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  NCAA and NAIA

  Jul 2011 - Sept 2019

  College Basketball Official

  Basketball Official promoting professionalism, game management, integrity, and rule interpretation

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  Planet Fitness

  Mar 2013 - Aug 2013

  General Manager Operations

  Managed a team of twenty and oversaw daily operations including hiring, on-boarding/training, pay-roll and performance management Promoted after five weeks due to exceeding sales goals, demonstrated customer service and overall facility performance Recognized as the individual top sales performer out of 20 employees with a 95% membership sales closure rate Consistently achieved 90-100% scores on all mystery shop audits by corporate Increased overall club ticket membership value by 20+ over a four month time span Recognized as one of Arizona’s top membership clubs among all other facilities across the state Show less

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  Maxim Healthcare Services

  Sept 2013 - Jan 2014

  Healthcare Sales and Staffing Associate

  Provided staffing solutions for several major healthcare providers, facilities, and organizations in the greater Phoenix region Successfully negotiated numerous internal and external client contracts through cold calling, referrals, and lead-generation strategies Demonstrated a 95-percent closing rate on providing healthcare personnel and candidates to hospitals for on-call situations Restructured the internal database and platform to organize candidate availability for determining potential candidates for clients Increased sales by 15-percent within three months, earning quarterly sales bonus for over-achieving sales goal Promoted to senior recruiter after only two months at the company Show less

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  Cognizant

  Jan 2014 - Sept 2019

  • Communications: Established comprehensive communication campaigns for an internal audience of 100+ through business process analysis, stakeholder engagement, training, and end-user readiness activities.• Leadership: Co-led a Salesforce Sales and Marketing 5-phase deployment journey for 60+ employees through traditional and digital training.• KPI: Designed and implemented multi-dimensional weekly reports illustrating overall change impact and mitigating resistance to adoption.• Training: Presented training and workshops for the consulting team to enhance the client end-user training experience.• Agile: Liaison between stakeholders, product owners, and development teams throughout seventeen sprints of a project lifecycle.• Coaching: Mentored 10+ Cognizant new hires within the practice, facilitating onboarding and assimilation. Show less • Talent Management: Headed campus recruiting for full-time undergraduate hiring programs at nine North American universities.• Target Achievement: Achieved 100% of hiring targets with an average of 55 full-time campus hires annually.• Leadership Presentations: Conducted 100+ on-campus interviews and recommended top talent to hiring managers.• Strategic Planning: Partnered with national campus recruitment, onboarding, and consulting teams to develop and lead 50+ presentations & workshops for new hire orientations with 100+ in attendance/event.• Business Relationships: Promoted diversity, networking, and intake for greater Arizona and Western U.S., serving as Campus Ambassador and driving an 85% retention rate. Show less • Project Delivery: Achieved a 90% average completion rate of all team deliverables through on- and off-shore coordination.• Business Roadmap: Conducted business requirement workshops and test-case walkthroughs for senior client leaders.• Global Collaboration: Led testing on 20+ concurrent agile and waterfall projects as part of a seven-member consulting team.• Company Profit: Increased projected profitability and client retention through conflict management & resolution between business and clients.• Continuous Improvement: Created new client reporting, drove operational development, and executed quality, hands-on functional software testing. Show less • Project Delivery: Achieved a 90% average completion rate of all team deliverables through on- and off-shore coordination.• Business Roadmap: Conducted business requirement workshops and test-case walkthroughs for senior client leaders.• Global Collaboration: Led testing on 20+ concurrent agile and waterfall projects as part of a seven-member consulting team.• Company Profit: Increased projected profitability and client retention through conflict management & resolution between business and clients.• Continuous Improvement: Created new client reporting, drove operational development, and executed quality, hands-on functional software testing. Show less

  • Digital Strategy Consultant - Organizational Change Management (OCM)

    Jun 2018 - Sept 2019

  • University Campus Recruitment Consultant, North America

    Feb 2016 - Jul 2018

  • Insurance Consultant- Quality Engineering and Assurance Analyst

    Jan 2015 - Mar 2016

  • Healthcare Consultant- Quality Engineering and Assurance Analyst

    Jan 2014 - Mar 2015
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  Self-Employed

  Sept 2019 - Jan 2021

  Change Management Consultant

  • Analytical Assessment: Advised on multiple fine dining establishments' operating model and business operations.• Process Improvement: Implemented new management processes, increasing reservations while decreasing loss & waste by 25%.• Market Strategy: Developed marketing and pricing strategies leading to a weekly revenue increase of 7.5%.• Project Management: Program and Project Manager for QR Menu-based software development and grocery shopping list application.

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  Cognizant

  Jan 2021 - Jun 2021

  Digital Change Management Consultant

  • Communications. Established extensive communications campaigns for internal audience of 100+ through business process analysis, stakeholder engagement, training, and end user readiness activities • Leadership. Co-led Salesforce Sales and Marketing 5-phase deployment journey for 60+ employees through creation and delivery of traditional and digital training• KPI. Designed and implemented multi-dimensional weekly reports illustrating overall change impact, mitigating resistance to adoption• Training. Presented training and workshops for consulting team to maximize the client end-user training experience • Agile. Liaised between stakeholders, product owners, and development team throughout seventeen sprints of project lifecycle• Coaching. Mentor of 10+ Cognizant new hires within practice, assisting for onboarding and assimilation Show less

• 

  EY

  Jun 2021 - Apr 2023

  Senior Consultant

  • Strategy: Developed and implemented comprehensive end-to-end change management plans for global enterprise clients.• Communications: Crafted extensive communication strategies for internal and external stakeholders, utilizing diverse channels such as newsletters, town halls, emails, micro-videos, and more.• Leadership: Co-led the development of leadership reporting in Steer-co meetings, addressing project needs, roadblocks, finances, and additional work.• Business Development: Assisted senior leadership in successfully securing additional business through proposal (RFP) contributions.• Training: Created and executed training workshops, materials, and end-to-end training programs for technology, communication, and retail clients.• Project Management: Co-led weekly status meetings covering project needs, RAID logs, office hours, and other PMO activities. Show less

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  World Wide Technology

  Apr 2023 - Feb 2025

  Senior Organizational Change Management (OCM) Lead - Strategic Initiatives & Operations (SI&O)

  • Change Strategy Development: Spearheaded the creation and execution of comprehensive change management plans for global enterprise initiatives, ensuring alignment with WWT's Vision, Mission, and Core Values.• Communication Excellence: Crafted and implemented communication strategies that fostered understanding and buy-in from internal and external stakeholders. Utilized various channels, including newsletters, town halls, emails, micro-videos, and more.• Leadership Reporting: Co-led the development of leadership reporting within steering committee meetings, addressing project needs, roadblocks, finances, and additional work. Ensured transparency and alignment with organizational goals.• Business Development: Collaborated with senior leadership on successful proposals (RFPs), contributing expertise in change management to secure additional business with clients.• Training Program Development: Designed and executed training workshops and materials for technology, communication, and retail clients, enhancing employee readiness and encouraging the adoption of new processes.• Project Management: Co-led weekly status meetings, addressing project needs, Risk, Assumption, Issues, Dependencies (RAID) logs, office hours, and other Project Management Office (PMO) activities. Show less

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  Talkdesk

  Feb 2025 - now

  Customer Success Manager, Healthcare and Life Sciences