Patty Byars

Experience

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  Gulf Coast Window Covering

  Jul 1998 - Aug 2003

  Customer Service Team Lead

  Customer service for Hunter Douglas window covering fabricator. Promoted from CSR to Team Lead within 2 1/2 years of hire. Certified Hunter Douglas shutter specialist

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  The BlindMaker

  Sept 2003 - Feb 2005

  Customer Service Representative

  Provided customer service and placement of orders for window covering manufacturer. Assisted in the development of new customer service department processes and procedures. Exclusively handled the ordering of and facilitated the installation of plantation shutters

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  Capitol Scientific, Inc.

  May 2005 - Oct 2006

  Customer Service Manager

  Handled customer service activities such as placement of orders, answering phones and directing calls, greeting and assisting walk-in customers. Also handled Accounts Receivables, billing, and collections of past due invoices. Provided sales support. Assisted with annual physical inventory. Maintained MSDS files and obtained certificates of origin for chemicals.

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  YourBlinds.com

  Nov 2006 - May 2007

  Customer Service Representative

  Provided customer service for online shopping website for window coverings; answered product questions; provided sales support; was liasion with vendors for resolving product and warranty issues; assisted with the placement of orders; assisted with marketing campaigns

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  Floors, Inc.

  Jan 2007 - Jun 2014

  Customer Service Representative

  Determine materials needed for flooring installs, order appropriate materials, schedule repair appointments with construction superintendents and homeowners, answer questions from customers and staff members, returned unneeded merchandise, obtainpricing information for new productsRETURNED TO POSITION HELD PREVIOUSLYPreviously employed from August 2007 to July 2011, then returned at a higher rate of pay in May 2012.

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  Dell

  May 2007 - Jul 2007

  Online Support Manager (Contract)

  Assisted customers with questions and technical issues with web-based training courses. This was a temporary contract position that ended.

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  BlueScope Water

  Aug 2011 - Apr 2012

  Customer Service Rep

  Scheduled installation appointments, placed orders for water tanks, answered phones, greeted walk-in customers, helped maintain proper inventory levels, assisted with quality control checklist for outgoing tanks, set up shipping of tanksLeft this position when position relocated and returned to former employer.

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  High Tech Flooring and Design

  Jun 2014 - now

  Account Representative

  Manage all aspects of specific builder accounts including ordering materials for installs, setting up repairs, making sure billing amounts are correct, and assigning installers to perform work.