C H Abdul Majeed, PMP®

Experience

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  GE HealthCare

  Mar 1997 - Apr 2006

  Service System Administrator

  Service System Administrator role with responsibility to address service complaints, deploy right service engineers to fix it, maintain equipment up-time, improve service productivity and automate service activities that were managed manually at that point of timeMajor tools managed: -Field Logistics Systems (FLS) - Mainframe System for processing parts orders-Computer Assisted Repair Engineering Service (CARES) - Internal CRM tool-Order Entry Package System (eOEP) for processing Purchase Order and service billings-Inventory Management System Productivity techniques followed - ETTR, SDT, FRFT, Service Tools Management Show less

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  GE HealthCare

  Dec 2007 - Oct 2018

  As Senior Quality Assurance Leader @ GE Healthcare, I Supported the X-Ray Engineering team to ensure compliance to GE Quality Management System compliance in new product releases, Installed Base program releases, Enhancements, SW releases, Design Changes etc.-Fixed Deviations, Non-Conformances, Complaints, investigations, CAPAs escalated using TrackWise®-Prepared Engineering team and participated in internal/external audits-Assisted Engineering and Quality team in addressing pain point points and streamline the processes-QA focal point for OEM Projects (Execution of projects to market non-GE products)-QA Leader for Engineering lab activities (covering 25 different modality equipment)-Driven Simplification Projects and process simplifications Show less As Program Manager, I led a multiple Global Field Action Programs - managed design, development and delivery of safety and quality upgrades/fixes for AW (Image Post- Processing System) installed base of about 46000 systems globally -Worked with regulatory and Quality leaders, design, manufacturing, marketing and service team to conceptualize, develop, realize an efficient solution-Coordinated with manufacturing/service teams for validating the solutions and for timely production-Worked with logistics team for shipping the customer letters and fix/solution (kit) to global warehouses-Regularly connected with Service Leaders in different regions for driving faster deployment-Managed team of project leaders and Genpact data analytics team-Prepared closure report to submit to FDA and other regulatory agencies as required-Reported the progress/status/issue in Management Reviews and execution control meetings Show less As Lead Program Integrator (Global Program Leader for AW IB Programs), I was responsible for delivering common AW SW platform & application releases, interfacing with multiple product lines.I have...* Driven projects - developed and owned in multiple geographic poles (US, India, Beijing, France, Hungary).* Led SW delivery for AW console applications for CT, MRI and Vascular systems.* As part of Program Management Office (PMO) of AW organization in India, streamlined many processes anddeveloped Service Tools.* Driven multiple safety recalls and business field actions to fix safety/quality issues identified in systems.* Worked with regulatory agencies and GE regulatory and Quality leaders, design, manufacturing, marketing andservice team to conceptualize, develop, realize an efficient solutions.* Coordinated with manufacturing/service teams for validating the solutions and for timely production.* Worked with logistics team for shipping the customer letters and fix/solution (kit) to various warehouses globally.* Regularly connected with Service Leaders in different countries/poles for driving faster deployment of field actions.* Coordinated with Genpact for scrubbing the affected installed base list, consolidation of deployment evidences andfor preparing closure report to submit to FDA and other regulatory agencies as required.* Conducted regular Execution Control Meeting to ensure progress of projects.* Reported the progress/status/issue in Management Reviews.Key Achievements/learning in this role---------------------------------------------* Exposure in working with global teams and various time zone.* Experience in preparing project plan, estimate and program execution.* In depth knowledge in Software Development life-cycle.* Risk & Gap assessment and mitigation.* Exposure to regulations, standards, project management tools & techniques.* Gained experience on QMS (design control design changes processes, Complaint Handling Process Show less Functional Management role with South East Asia Service Operation team having focus on service delivery program execution and lead a team of IB, Customer issue escalations (CSO), Field Modifications (FMI), IB/Asset Management, FE competency & training, Call handling, Billings and ContractsProcesses Managed/Streamlined:-Proactive Dispatch Alert, FE competency Matrix, FE trainings, FEMC, CSO, IB, FMI, InSite, Billing-Hosted requirements workouts and project scoping sessions with all stakeholders-Provided functional leadership on the Siebel technology (CRM) to the Service team Show less

  • Senior Quality Assurance Leader

    Aug 2015 - Oct 2018

  • Global Program Manager

    Apr 2012 - Jul 2015

  • Project Manager

    Dec 2009 - Mar 2012

  • Customer Care Program Leader

    Dec 2007 - Dec 2009
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  ID Fresh Food (India) Pvt. Ltd.

  Jan 2019 - Jan 2022

  Senior Program Manager

  Driving business transformation projects.. -Implementing related policies-Setting up the processes, SOPs-Implementing relevant tools-Streamlining the processes.-Simplification

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  Philips

  Jan 2022 - now

  • Software Deployment Program Manager

    May 2024 - now

  • Project Manager RF Coils - OEM & NPI

    Jan 2022 - May 2024