Jennifer E Brown

Experience

• 

  Franklin & Marshall College

  Aug 2008 - May 2009

  Office Assistant, Theatre, Dance, & Film Department

  • Updated TDF website through Dreamweaver to keep community aware of upcoming events, faculty accomplishments, and student news• Edited show programs• Answered phone calls• Copied documents for professors• Ordered materials for classes• Posted fliers on campus and in community for upcoming events

• 

  New York & Company

  Sept 2009 - Jun 2010

  Sales Associate

  • Helped customers to ensure a positive experience and customers’ future business.• Utilized goal driven communication with customers to inform them of the rewardsprogram and credit card benefits.

• 

  College Advising Corps

  Jul 2010 - Jun 2012

  College Adviser

  • Helped low income, first generation students plan for post-secondary education.• Creatively promoted a college-going culture through many activities, including a “one-stop-shop” website specifically for New Oxford students (www.misseichorn.wordpress.com), Halloween college themed trick-or-treat trivia, and Hollywood College Stars.• Effectively communicated with different groups concerning the college process, including 28 classroom presentations, over 1,154 one-on-one meetings, 44 meetings with parents, nine evening presentations, and connections with the faculty of the high school.• Organized post-secondary education events such as Decision Day, subMission: Possible, Alumni Day, and college fairs to encourage excitement for college.• Led over 45 small group SAT preparation sessions after school on Fridays.• Took 70 students on eight college campus visits.• Educated students and parents in financial aid through handouts, one-on-one meetings, and presentations. Show less

• 

  Drexel University

  Sept 2012 - Aug 2021

  Directed team communication plan● Conducted user acceptance testing for updates affecting the onlineapplicant portal, online applicant application, and internal Slate systemthrough test case creation and software test environments● Audited updates to ensure desired outcome of deliverables● Built queries, scheduled implementation, and performed generalmaintenance for transfer mailings in Slate● Led the annual review process of digital and print materials for transfer,in both in person and virtual settings● Translated team needs and concerns into actionable itemsImproved the Undergraduate Readmission Process● Worked cross departmentally on policy education and implementation● Trained employees on the application and review processes● Revamped the comprehensive training manual and support documents● Proposed and managed any official communications through Slate CRM● Identified process issues and proposed improvement strategiesManaged three employees on the Transfer Admission team● Delivered and scheduled trainings to support employees in first 90 days● Continued training as needed throughout the employee’s tenure● Held weekly 1-on-1 meetings to cover any concerns and questions● Provided thoughtful feedback during the annual performance evaluation Show less Led international transfer admissions file review● Created and maintained internal process documents● Analyzed international transfer enrollment trends for 2013-2016● Implemented the transfer applicant referral to Gateway process throughcollaboration with our English Learning Center in 2017● Managed and set internal international application deadlines● Trained new employeesImplemented integral orientation event● Co-chaired planning committee and worked with departments toimplement new welcome event during the orientation week Show less

  • Associate Director, Transfer Admissions

    Jul 2018 - Aug 2021

  • Assistant Director, Transfer Admissions

    Sept 2012 - Jul 2018
• 

  Thomas Jefferson University

  Aug 2022 - now

  Associate Director, Strategic Communications