Karen Moses

Experience

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  Accenture

  Aug 1999 - May 2001

  Technology Analyst/Developer

  Technology Analyst placed on a local client assigned numerous tasks and roles.Business Responsibilities• Responsible for the Lotus Notes ECS connection to the solution center.• Support custom development client projects, including code deployments and code packaging.• Rollout of the client Y2K prevention strategy.• Developer role in Oracle Forms 8i.Leadership• Technical support for all resources on the client project located at Retek, Inc.• Development environment configuration and maintenance.• Configured and setup client imaged laptops and desktops, installation of software applications. Technology – Oracle Database, Oracle Forms 8i, SQL, Lotus Notes, Unix, DOS Show less

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  Retek Information Systems, Inc.

  Jun 2001 - Oct 2002

  Technical Support Engineer II

  Technical support engineer provided technical support to the Customer Support group.Business Responsibilities• Analysis and consultation of client issues in conjunction with analyst teams. • Evaluate, triage and resolve customer technical code and environment issues.• Maintain infrastructure systems including Oracle databases and client customized code environments. Leadership• Designed and developed client reports as requested, installation of Retek Merchandising software• Built, maintained and supported custom client environments, including patch level deployments. Technology – Retek RMS, Unix, Crystal Reports, Remedy, Oracle Database, TOAD, SQL Show less

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  ReMax Action West

  Jun 2003 - Oct 2003

  Administrative Assistant, Licensed Real Estate Assistant

  Office Administrative assistant aided the office broker and office manager with daily business and technical tasks as needed, entered accounting transactions and maintained the daily books.Business Process• Maintain accurate business finance accounts. • Real estate agent commission payroll transactions and check printing weekly.Leadership• Provided laptop and desktop support for 60+ agents as requested.• Installed and maintained all office software applications.Technology – MLS Realty Application, QuickBooks, MS Office Suite Show less

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  Digital River

  Aug 2003 - Jul 2004

  QA Engineer

  Test lead and point person for the internal back office in-house Accounting application also validated new features and enhancements to existing E-Commerce applications to satisfy business requirements on a weekly release schedule.Business Process• Accounting application Quality Assurance project planning and strategy sessions with project managers. • Review and evaluation of business requirements, functional requirements and development designs.Testing Process• Documented and delivered test plans and test cases based on business requirements and technical specifications.• Documented, maintained, and monitored software problem reports, daily issue reports.• Analyzed, triaged and provided resolution of production issues as necessary.Leadership• Communicated issues to appropriate development teams; prioritized, resolved and escalated issues as necessary. Technology – DR -Accounting Application, eCommerce Systems, Unix, Oracle Database, SQL Show less

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  Oracle

  Sept 2005 - May 2010

  Senior QA Engineer, Retail Applications Test Lead

  Senior Quality Assurance Engineer Lead for 4 years on Oracle Retail Price Management (ORPM), managed teams of developers and test resources for multiple projects and releases concurrently. Traveled to Australia to provide QA strategy and expertise guiding clients. Managed support and new development test teams of 12+, including 2 direct reports.Business Process• Point of Contact and subject matter expert (SME) for the ORPM module.• Client support and guidance with test approach, risk-based analysis, strategy and resource planning.Testing Process• Implemented risk-based testing analysis and defect triage strategies for the ORPM development project teams.• Communicated validation and defect status weekly to senior management.• Oversaw weekly defect triage meetings across multiple disciplines within the ORPM teams.• Participated in planning and delivery of Quality solution analysis, critical release on-site triage and support, and QA strategic proposals at International clients including Coles, Melbourne Australia and Gucci, Milan Italy.Leadership• Managed the test efforts for both sustaining engineering and new development projects on ORPM concurrently.• Provided direction and support to test teams for releases across multiple clients.• Contributed to the inception of a QA Strategy team consisting of senior level Quality Assurance leads providing quality initiatives and strategy focused testing proposals for several clients.• Assisted and supported the successful planning and execution of two professional Quality Assurance Conferences at Oracle Headquarters across multiple Global Business Units.Technology – Oracle Retail Price Management, Oracle Retail Merchandising System, Oracle Retail Point of Sale System, Oracle Database, HP ALM, Unix, SnagIt Show less

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  Aimia Inc

  Jan 2010 - Jan 2012

  Senior QA Consultant

  Managed multiple testing projects concurrently within Aimia (CMW) IT mainly providing leadership and senior level Quality Assurance expertise and guidance. Traveled to England to oversee testing strategy and procedures in the Customer Relationship Management Application. Business Process• Interface and backend technology for all batch processing and file transfers of the marketing and reward systems.• Migration of financial and marketing systems out of Carlson’s enterprise systems. Testing Process• Developed test strategies, test plans and test cases and completed execution• Provided validation and defect reporting and testing using HP ALM and IBM Rationale tools• Delivered support and knowledge transfer in the Northampton, UK office for 3 months learning the Customer Relationship Management system.• Led QA for all database validations and migrations for the True Value rewards project. Leadership• Managed and mentored junior level testing resources• Communicated and provided weekly status updates to client management • Traveled Internationally per request of the client to decompose requirements for a new application, train with off-shore test team, work with development and learn the backend database structure and data used for the rewards application solutionTechnology – Oracle Database, HP ALM, TOAD database query tool, Unix, DOS, Rewards Program application, Loyalty Program application, MS SQL Server, SoapUI Show less

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  TapQA

  May 2010 - Jan 2021

  Senior QA Consultant

  tap|QA LLCClient - CargillLead Testing Analyst working closely with business users, developers, business analysts and leadership to deliver testing process, data and technology on a Signature Cargill Treasury Transformation Program. Providing expertise and training in test management, test case design, test execution, defect management, defect analysis and triage improving quality and testing standards for the Treasury Project team. RPA, Automation Anywhere script development work on business processes within the WSS Application.Client - UCareLead Quality Assurance Analyst on the ICD10 medical code conversion project responsible for completing and delivering all external Trading Partner test code analysis. Lead Tester of the Encounters technology transformation and application re-write Agile SCRUM team.Client - TargetLead QA Analyst developed QA process and standards and provided expertise on testing process, strategy and technologies for the Target Mobile Application transformation project. Established QA strategy, process and reporting for newly formed team transitioning to Agile methodology.Client - UCareQuality Assurance Lead on the HealthCare Exchange(ObamaCare) project for the Claims Intake process work-stream across the UCare platform. Quality Assurance lead on the ICD10 medical code conversion project to establish process and testing requirements for the claims processing.Client - Life Time FitnessQA analyst performed continuous testing of Lifetime’s client facing Health and Wellness applications and web-sites.Client - Aimia, formerly known as Carlson marketing WorldwideManaged multiple testing projects concurrently within Aimia (CMW) IT mainly providing leadership and senior level Quality Assurance expertise and guidance. Traveled to England to oversee testing strategy and procedures in the Customer Relationship Management Application. Show less

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  Life Time - Healthy Way of Life

  Aug 2012 - Jun 2013

  Senior QA Consultant

  QA analyst performed continuous testing of Lifetime’s client facing Health and Wellness applications and web-sites.Business Process• Analysis and testing expertise for all code changes to the Health and Wellness application.• Membership application with simulated membership data and initial setup experience including keypad signature pad validation.Testing Process• Managed validation on multiple projects concurrently within the LTF Consumer Technology Group• Analyzed and refined business requirements, decomposed testable business requirements• Analyzed and triaged test results and defect retests and communicated status to management• Led the QA transition to Agile/SCRUM methodologyTechnology – Lifetime Membership Application, Excel, Lifetime Health and Wellness Application Show less

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  UCare

  Jul 2013 - Jun 2014

  Senior QA Lead - ICD-10 Project

  Quality Assurance Lead on the HealthCare Exchange(ObamaCare) project for the Claims Intake process work-stream across the UCare platform. Quality Assurance lead on the ICD10 medical code conversion project to establish process and testing requirements for the claims processing.Business Process• Evaluate Claims Processing end-to-end scenarios required to validate intake procedures through to payment.• Focus on the health care processes; initial membership, the EDI files generated, the clearing house process, billing and claims processing, patient support calls.Testing Process• Validated the Encounters project work stream (requirements from the state – DHS and CMS)• Participated in the ISQA community of practice meetings and client Quality team meetings• Analyzed and triaged test results and defect retests and communicated status to managementLeadership• Excuted and documented all end-to-end business scnenarios across the Claims Intake ProcessTechnology – Amisys, Share Point, Claim Test Pro, Visio, ServiceNow, Excel, EDI file processing, Bugzilla, Unix Show less

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  Target

  Jul 2014 - Jul 2015

  Senior QA, Mobile Test Lead

  Lead QA Analyst developed QA process and standards and provided expertise on testing process, strategy and technologies for the Target Mobile Application transformation project. Established QA strategy, process and reporting for newly formed team transitioning to Agile methodology.Business Process• Solution key quality initiatives for a newly formed QA team during the re-write of the Target Mobile Application for both iOS and Android mobile platforms.Testing Process• Effectively transitioned the current testing practice to Agile/SCRUM methodology.• Contributed to team building in an agile environment working collaboratively with project management, product managers, store operations, development teams and QA/automation counterparts.• Evaluated and triaged test results and defect retests and communicated status to developers, product managers and project management.Leadership• Accomplished process and test planning, development, and execution on both iOS and Android platforms.• Delivered expertise in defining, documenting and implementing the QA roles, responsibilities and process on a very dynamic fast paced project with innovative technologies.Technology – Jira Software, Apple iOS, Android OS, Hockey App, Test Flight, SharePoint Show less

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  UCare

  Jul 2015 - Feb 2017

  Senior QA Consultant - IDC-10/Encounters SCRUM team

  Lead Quality Assurance Analyst on the ICD10 medical code conversion project responsible for completing and delivering all external Trading Partner test code analysis. Lead Tester of the Encounters technology transformation and application re-write Agile SCRUM team.Business Process• Functional knowledge of the format and procesing of the HIPPA 837 EDI files and return aknowledgement codes.• Analyze processed test 837 claims to prove out cost accuracy between ICD9 and converted ICD10 medical codes for all external Trading Partners.• Troubleshoot and analyze 837 EDI file segemnts and transformationTesting Process• Maintained and re-built trust with Trading Partner relationships for ICD10 code testing.• Determined testing effort and data needed to test cost between ICD9 and ICD10 claim procedure codes.• Collaborated with cross-functional business and technology teams to determine the best process to effectlively test and deliver the completed Trader Partner testing.• Developed and delivered training on the testing process for Encounters project to new test team member.• Completed data mapping and design for HIPPA 837 EDI files on the SCRUM team.• Completed testing on Encounter production system concurrent with system re-write.Leadership• Documented and reported Trading Partner cost results to IS Leadership.• Developed and Implemented Agile test methodolgy standards at UCare in IS.• Drove the process for documenting and decompisition of business and technical requirements for test scenario design and test case development.• Directed and participated in the ISQA community of practice meetings and client Quality team meetings.• Built and maintained the SCRUM team’s SharePoint site.Technology – Amisys, SharePoint, Claim Test Pro, Visio, ServiceNow, Excel, EDI file processing, TFS Show less

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  Cargill

  Mar 2017 - Jun 2019

  Senior QA Test Lead

  Lead Testing Analyst working closely with business users, developers, business analysts and leadership to deliver testing process, data and technology on a Signature Cargill Treasury Transformation Program. Providing expertise and training in test management, test case design, test execution, defect management, defect analysis and triage improving quality and testing standards for the Treasury Project team. RPA, Automation Anywhere script development work on business processes within the WSS Application. Show less

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  UCare

  Sept 2019 - Jan 2021

  Senior QA Lead
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  Sogeti

  Feb 2021 - now

  Senior Manager