Julie Kelm

Experience

• 

  CareerBuilder.com

  Jun 2005 - Nov 2010

  As a Sr. Operations Specialist, I served as a liaison between the sales force, sales incentive and technology divisions and led processes such as terms, transfers, violations, unlinked and mismatched accounts, location requests, petitions, inbound, eCommerce distribution, org creation and deletion, cost center changes and realignments.● Developed and executed processes to maintain data integrity, org structure and improved efficiencies. ● Resolved account ownership conflicts.● Aligned leads and orgs based on account ownership rules.● Scoped and created technology self-serve utilities for the sales force.● Answered account ownership questions from the sales, sales incentive, and technology teams.● Evaluated ways to automate processes; particularly dealing with alignment of accounts for the sales force.● Communicated operation processes and rules to the sales force.● Evaluated and audited all sales operations processes on an ongoing basis to ensure they are keeping up with changes in the business.Achievements:● 150% of annual goal.● Promoted to Sr. Sales Operation Specialist after 6 months in role.● Strategized and helped implement a solution that increased term and transfer efficiency by more than 50%. Show less ● Recruited, trained, retained, and led a newly developed 11 person Entry Level Inside Sales Team● Successfully promoted 10 representatives based on company’s career-path objectives● Supported sales force of 11 by developing programs to attract new accounts and retain existing account base● Prepared invoicing and revenue forecasts, ensuring that projections were realized● Trained workforce on emerging technologies to improve sales productivity● Formulated sales plans based on sales statistics analysis● Reviewed market analyses to determine customer needs, volume potential, sales cycle and pricing● Developed sales campaigns to accommodate goals of company and team● Coordinated sales activity as a liaison between sales department and other sales-related units● Prepared periodic sales reports showing sales volume and potential salesAchievements:● Grew business from $0 to $1.5M in top line revenue in 2007.● Awarded Team Lead of the Quarter● Identified a need for, then conceptualized, created and implemented a division wide sales incentive program. Show less ● Generated revenue in 13 different markets throughout the country by cold calling companies and developing working relationships with their decision makers to assist in more effective hiring procedures● Accumulated over 200 new accounts while maintaining an ongoing relationship with existing clients● Consistently surpassed level three sales quota of $32,000 per month● Continually enhanced knowledge of products and technologies to ensure a consultative approach and provide effective solutions● Exceeded 75 cold calls, set an average of 5 new sales appointments and completed an average of 2 sales appointments per day● Developed effective presentations to sell both print and online products to potential clients●Mentored six new teammates within the Gannett Multimedia Sales DivisionAchievements:● 2006 – Generated $302,000 in revenue with 464 sales contracts yielding 174% of quota.● Was chosen to participate in department sales council, leadership and sales mentorship programs. Show less

  • Sr. Sales Operations Specialist

    Feb 2010 - Nov 2010

  • Account Executive, Healthcare Vertical Sales Group

    Dec 2008 - Jan 2010

  • Sr. Team Lead, Small Business Unit

    Nov 2006 - Dec 2008

  • Sr. Account Representative

    Jun 2005 - Nov 2006
• 

  CareerBuilder.com

  Oct 2013 - Dec 2015

  Developed and managed the implementation and upgrade delivery process for ATS technology reducing client implementation times by 40%.Technical project manager for implementation of Global Job Distribution technology to Careerbuilder's existing ATS platform. Developed structured communications with customer service and 3rd party vendors on delivery strategies to ensure appropriate change management and adoption.Hired, trained and led a team of implementation managers. Documented, optimized and executed on change management activities of procedural processes throughout the Global Customer Care division Ensured internal client was prepared to accept, maintain, and support the project solution through the identification and execution of organizational change management activities. Identify and removed barriers to success, and identify the resources and/or activities necessary to resolve.

  • Sr. Project and Engagement Manager

    Nov 2014 - Dec 2015

  • Senior Business Process Consultant

    Oct 2013 - Nov 2014