Tiago Trigo

Experience

• 

  Motorbase VW, Audi, Skoda and Seat

  Oct 2000 - Dec 2008

  1º Oficial auto electric

  • Started my apprenticeship as an electrician in Vw, Audi, Seat and Skôda dealership. I was making the diagnose and repairing of abs, ac, motor electronic systems, comfort system, can bus, gps., infotainment systems with the help of diagnose computer, multimeter, oscilloscope and electric schemes and when was needed mechanic maintenance. And assembling of all extras in new cars as alarms and tow bars. Also helped the mechanics to diagnose electric faults in the combustion engines.

• 

  Secretspot bar

  Aug 2007 - Jun 2009

  Sócio Gerente

  Como gerente do estabelecimento efetuava toda a gestão do espaço como compras,

• 

  Emergência2000

  Jun 2010 - Dec 2012

  Lead technician in electric and electronic

  • Organization and optimization of the electric section improving with the new technologys the electric systems, creating electric schematics, assembling manuals and wiring for all the electric and electronic work. Assembling of the all the wiring, lights, electronic dashboards, electronic control units, electric doors and steps, antennas, radios, gps and all the equipment needed for emergency vehicles. And if it was needed the diagnose and repairing of all malfunction with measuring tools.

• 

  Funride Escola de Surf

  Jun 2012 - Nov 2012

  Professor

  Posição como professor de surf para iniciantes e intermédios. A maiorias das aulas eramdadas em Inglês

• 

  Mobility Motors Nissan

  May 2013 - Jan 2015

  Automotive technician

  • •As a car technician in a Nissan dealership I was the main diagnose technician executing the electrician, mechanic, tyres repair work and the diagnose and repairing of the electric and electronic systems as abs, a/c systems, combustion engines electronic, door lock systems, can bus, gps, infotainment systems with the help of diagnose computer, oscilloscope, multimeter and electric schemes and also maintenance in breaks, suspension, shock absorbers and all of the mechanic work components. Fault finding diesel engines, gasoline engines, gear box and repairing in all vehicles. Performing pre-Delivery Inspections of new cars included the electric (Leaf) and assembling extras. Show less

• 

  Tesla Motors

  Feb 2015 - Sept 2015

  Automotive Technician

  • After 4 months of recruitment process I was finally chosen to became an automotive technician in the premium brand Tesla.• I would also organize my work load, write repair reports for the factory and client, records of time expenses, parts and materials, and parts and customer handling.• My work would reach all aspects in a workshop as fault finding all the systems electronics and mechanic. Maintenance and repairing of the electric and electronic systems DC and AC in electric vehicles as high voltage drive unit, high voltage battery, abs, hvac systems, electric parking brake, , electric power steering, thermal management, restraint system, panoramic sunroof, hydraulic suspension, high voltage charging systems, repairing HV battery’s, removing windshield. This work is performed handling diagnose computer, computer logs, multimeter, electric schemes and all the IT tools provided by the brand. Replacement of all maintenance parts, windshields, four-wheel alignment and tires repairing and substitution also makes part of my work.. Show less

• 

  Emergência 2000, SA

  Dec 2015 - Dec 2015

  After sales technician
• 

  Mitsubishi

  Mar 2016 - Aug 2016

  Workshop Supervisor

  Team leader in the Mitsubishi workshop inside of site Vale mining company in Tete Mozambique. As a supervisor. As the leader of the electricians team would lead workers and influences them to work their best, and also guiding them by fixing production targets and providing them instructions and guidelines to achieve those targets.

• 

  Grup Eina Digital S.L.

  Feb 2017 - Dec 2017

  Technical Assistant

  I’m providing technical support in my language to multibrand workshops. The technical information it’s being provided handling the brands official web pages likeMercedes, Vag group, Citroen, Peugeot, Renault, Kia, Hyundai, BMW, Opel, Volvo,Mitsubishi, Toyota, Lexus, Nissan.

• 

  Mercedes-Benz Portugal

  Dec 2017 - Aug 2022

  1º level technical support

  •Provide technical support to Mercedes-Benz workshops diagnostic technicians for the Uk , Swedish and Danish market• Manage technical product concerns in tickets aiming resolution• Maintain technical information files, research and create technical literature• Participate in key technical training• Supervise and reports network technical competency• Interface with the 2nd level support and factory

• 

  Lynk & Co

  Aug 2022 - now

  Senior Technical Support Engineer

  • Provide technical support to Volvo technicians, went beyond my role by pushing for solutions for quality issues from stakeholders and partners.• Collaborate with Quality, Warranty, Network, and Engagement Centre departments to improve processes and enhance brand experience for customers.• Established fault tracing processes for car Connectivity and Infotainment, serving as the main point of contact for Connectivity in the team.