Disha Misra

Experience

• 

  SSD Krishna Vatika School

  Sept 2012 - Sept 2013

  Office Coordinator

   In- Charge of Smart Learning Classes Handling admission enquiry  Coordinator and Activity Incharge  Teach Computers to higher classes. Assist Lead Recruiter with pre-screening, interview scheduling and all other recruitment efforts.  This includes: posting roles internally & externally, setting up tests and interviews, phone screening (as needed) and provide feedback to the candidates. Administer all scheduling (outlook calendar, conference rooms, confirmation emails etc.) for interviews for all positions. Assist in updating in-house applicant tracking system and excel tracking systems. Show less

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  Axis Bank

  Sept 2013 - Aug 2014

  Assistant Manager

   Looks after General Operations Work of Branch. Handling Daily Cash transaction. Handling Transfer and Clearing transaction. Ensuring regulatory and procedural compliance. Authorized for checking banking transactions. Vault / Key custodian.  Branch accounting / administration. Rendering excellent customer service. Safe custody of valuables and surveillance over Branch transactions. Maintaining control over audit procedures to ensure compliance with controls. Monitoring office activity including loan volumes and sale volumes etc. Coaching staff to fulfill business plan goals. Assist in managing the security and safety of the branch by analyzing security and safety policies. Alerting staff of any changes. Show less

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  Concentrix

  Jun 2016 - Mar 2018

  Quality Analyst

  Planning and delivering CRM strategies across the organization with a view to retaining existingcustomers, increasing brand loyalty and expanding the company brand.- Deciding on a final CRM structure and architecture that will work seamlessly across the business andcapture crucial information along the sales funnel.- Making sure the customer database is correctly segmented for targeted marketing activities.- Collaborating with other departments ensure the CRM strategy works well for every aspect of thebusiness.- Development of testing strategies to guarantee the most efficient approach for the organization andit's customers.- Coming up with creative ideas, preparing proposals, overseeing the production process & executionand reporting the results to the relevant people. Show less

• 

  IEnergizer

  Mar 2018 - Oct 2019

  Product Trainer
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  Tata AIG General Insurance Company Limited

  Nov 2019 - Mar 2024

  • Identify and assess the training needs of the organization• Develop individualized and group training programs that address specific business needs.• Develop training manuals that target tangible results.• Implement effective and purposeful training methods.• Effectively manage the training budget.• Assess employees’ skills, performance and productivity to identify areas of improvement.• Drive brand values and philosophy through all training and development activities.• Effectively communicate with team members and management.• Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.• Manage the technologies and technical personnel required to develop, manage and deliver training.• Keep abreast of training trends, developments and best practices. Show less

  • Senior Manager

    Apr 2023 - Mar 2024

  • Manager

    Oct 2021 - Apr 2023

  • Deputy Manager - Training

    Nov 2019 - Oct 2021
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  Digit Insurance

  Mar 2024 - Jul 2024

  Zonal Manager - Training
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  Liberty General Insurance

  Aug 2024 - now

  L&D Lead - Retail North