Willie Taylor

Experience

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  United States Marine Corps

  Jun 1990 - Jul 1998

  Computer Technician (MOS:2821)

  Desktop computer and server hardware repair of equipment: monitors, impact and laser printer, CPU units. Copier and office equipment repair technician: repaired Savin/Ricoh Copiers and IBM Office Copiers. Micro miniature digital and analog circuit repair: repaired analog and digital circuit boards for varies piece of military communication equipment.

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  Quest Diagnostics

  Aug 1998 - May 2006

  Managed companies internal desktop/Laptop computer systems and provided technical support for external laptop users. Worked with venders, purchased new systems, imaged systems with Norton Ghost, maintained, supported and upgraded (Intel based) Desktop PC’s and hardware. Preformed daily achieves and restored deleted files using VERITAS-Backup Exec. Preformed Microsoft security updates, patches and Virus updates. Provide technical support to end users and developers to test new software for customers for current and upcoming projects, laboratory with lab equipment and computers systems. Provided input to project planning activities and business case development for new IT initiatives. Resolved problems across functional areas and restored system data to company specifications. Evaluated new technology independently and as part of a team. Monitor and serviced customer calls though helpdesk call systems in order of priority. Managed company's desktop/Laptop computer systems: worked with venders to purchased, deployed, maintained, supported and upgraded servers, desktop PC's and hardware. Monitored and maintained all company network printing services to include online document scanning through SAVIN network Copier/printer/Scanners. Used Active directory to monitor network services such as: User accounts, Exchange mail services, DHCP, DNS, and Network file sharing. Preformed daily achieves and restored deleted files using VERITAS Backup Exec. Monitored and serviced user accounts and print services in Unix/MFGPRO environment. Configured and managed AVAYA DEFINETY Phone and PBX system. Assist and provide technical support wherever needed in Laboratory with lab equipment and computers systems.Provided input to project planning activities and business case development for new IT initiatives. Maintained and upgraded 400-plus desktop/laptop systems, 40-plus network printers and copiers, to include manufacturing packaging line printing system. عرض أقل Managed and serviced, 70-plus units of laboratory equipment though out the Southern California area. Provided support to the in-house technical support staff. I was promoted to System Support Representative after only nine months as a system support technician. Calibrated and tested lab Medical Equipment before shipping. I refurbished and decontaminated equipment returning from field. I preformed analog and digital circuit card repair on all circuit card for the equipment we produce. Rebuilt systems component. Implemented new more efficient and trouble free pippeting system. Employee of the Third Quarter 1999 – Outstanding Service. عرض أقل

  • System Analyst and Jr System Administrator

    Apr 2001 - May 2006

  • Systems Support Rep

    Aug 1998 - Apr 2001
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  Arrowpoint Corporation

  Oct 2006 - Mar 2009

  Helpdesk Tech

  Assist in responding to helpdesk calls on a continuous basis. Helpdesk support activities include providing help and training to system end-users. Provide answers to address user inquires regarding computer software or hardware operation problems; the development of test plans and documentation; systems administration; security support; training plans; and analysis for proposed system changes. Support includes: 1) the building and maintaining of Helpdesk Guides; conducting installation and configuration of new helpdesk resources packages to increase efficiency of helpdesk resources; and 3) supplying continues feedback to DBA’s or PM’s discussing application-development. عرض أقل

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  PCMS

  Mar 2009 - Sept 2009

  Video and Systems Administrator

  Provided an on-site technician responsible for the day-to-day operations of the display systems in the MCC. Schedule maintenance of the systems and ensure that new personnel assigned to the MCC are properly trained. Identify monthly, quarterly and annual scheduled maintenance and outages to the MCC SNCOIC in order for the staff sections to take appropriate actions. Perform and/or supervise the scheduled maintenance of all systems. Administer, and maintain the server environments. Maintaining and administering the systems application and database servers. Adding and/or modifying authorized system users and locations. Performing regular virus checks and administering all processes to provide backup of servers. Maintaining configuration control. Supporting users with trouble calls. Maintaining registration and licensing of all new and existing software and hardware with its manufacturer. Keep records of all problem reports received from manufacturers concerning the same. Secret Clearance عرض أقل

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  SAIC

  Oct 2009 - Mar 2011

  Lead Helpdesk Administrator

  Manage personal work schedules. Train new and existing personal on new procedures. Create training procedures. Helpdesk support activities include providing help and training to system end-users. Provide answers to address user inquires regarding computer software or hardware operation problems; the development of test plans and documentation; systems administration; security support; training plans; and analysis for proposed system changes. Support includes: 1) the building and maintaining of Helpdesk Guides; conducting installation and configuration of new helpdesk resources packages to increase efficiency of helpdesk resources; and 3) supplying continues feedback to DBA’s or PM’s discussing application-development. Secret Clearance عرض أقل

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  ITT Communications Systems

  Jun 2011 - Feb 2013

  Lead ADPE Technician

  Provided laptop/desktop support and customer service to military and civilian customers. Troubleshooting hardware problems, configure and repair software issues for Windows XP,W2k, and MS Office 2K7 -2K10. Troubleshoot and resolve network connectivity issues at the desktop level. Join Computers to the local Domains, manage computer and user accounts. Configure local PC connections to network printers. Perform custom TCP/IP configurations of desktops as required. Troubleshoot Outlook / Microsoft Exchange Server connectivity issues. Install Custom and other software as required by the customer. Secret Clearance عرض أقل

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  Vectrus

  Feb 2013 - Dec 2022

  Support and maintain fully operational virtual environment for the Department of Defense, supporting 700-800 unique users. Continual monitoring and administration ofthe operations and maintenance of all Windows 2019 servers hosted on vSphere clients to include;CIF File share, DHCP servers, Print servers and Network Policy Servers. Installed required security patches to networked systems. Active Directory administration, to include user file share permissions,security group creation, MAB object creation. Provide ongoing Tier1 and Tier 2 customer support and troubleshooting. عرض أقل Systems Administrator II Administration of a Microsoft 2003 thru 2016 Active Directory environment. Daily administration of Exchange 2K3 and 2K10 Environment for 10K+ DOD users. I implemented NPS Servers on 3 separate network Environments. Managed a Network shutdown on one base while managing the move and integration of 2500+ user onto existing base including equipment. Managed Microsoft SMS, WSUS and DHCP. Applied security patches as needed via SCCM or Manually via remote script . Maintain Systems Availability and perform regular maintenance on equipments. Maintained virus / security requirements by the US Army.Site Manager (Deputy) April 2015 - 2020As the Senior Tech and Lead Admin I stood in for the site manager when he was offsite and I managed personnel schedules, training new and existing personal. I supervised the execution and performance of contractors supporting technical work centers. I was the single point of contact for contract information and status for employees and I provided administrative support to the contractor personnel assigned. Mediate employee conflicts, attend staff meetings as required and distribute information and tasks. Support military policies and provide policy guidance for contractor personnel. عرض أقل

  • System Administrator II

    Jan 2021 - Dec 2022

  • System Administrator II

    Feb 2013 - Dec 2020
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  V2X Inc

  Dec 2022 - Jan 2025

  Site Manager

  • Managed personnel schedules, training of new and existing personal. • Provide daily operational guidance and oversee daily operations of IT support personnel.• Prepare weekly, monthly and quarterly reports for the team.• Mediate employee conflicts, attend staff meetings as required and distribute information and tasks.• Support military policies and provide policy guidance for contractor personnel.