Hemlata Aware Borde

Experience

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  Mphasis an HP Company

  Jul 2007 - May 2010

  Analyst- Infrastructure

  Project Type-Windows Server AdministrationRole System Administrator/ Infrastructure engineerResponsibilities- Dealing with all Windows based servers and issues related to it.•Servers worked upon are: Dell, IBM, HP, Sun-Microsystems & VMware.•Technologies: RAID (0,1 & 5)1.Handling Incidents of Troubleshooting issues for Windows 2000 & 2003 servers.2.Managing and troubleshooting servers in Citrix environment, Virtual Environment.3.Working on the tickets that are opened in the SC and within SLA.4.Joining the MML for Sev1 and 2 issues and work on the issues.5.Identifying the root cause analysis for Sev1 and Sev2 issues.6.Going for functional escalation and hierarchal escalation if we are unable to resolve the issue.7.Checking Tivoli backup for Tulsa and Plano servers and work on Missed and failed Backups by running Incremental Backup using TSM.8.Raising the RFC to prevent the recurrence of the problem and working on RFC for any change.9.Uploading latest patches and hot fixes on each server10.Installation and Uninstallation of Software Packages and Disk related issues for Windows server 2000 and 200311.Health Check through Event viewer and Task Manager or tool like Perfmon for Windows 2000 and 2003 servers.12. Making use of support resources i.e. CDC site support, DELL, HP etc.13.Checking CPU utilization of server for better performance.14.Monitoring the wintel queue for issues15.Updating ADMS with all the necessary server data, protocols, Rack location etc.16.Maintain the proper documentation for each server which includes pre-build surveys and certificates.17.Maintaining the clear communication between team members, team leaders, project managers, CSR by following the hierarchy.18.Checking IBM Server Raid Manager And Dell open manage(Raid Technology)19.Checking for low drive space on the hard drive.20.Restoring lost folders or files on Client’s request using TSM. Show less

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  ValueLabs

  Oct 2010 - Jan 2012

  Analyst- Global Information Technology Support

  Working in Identity & Access Management (I&AM) for Celgene Corporation Oct 2010 – Till Date Client : Celgene Project type Identity and Access Management TeamResponsibilities 1. Process daily user account management requests - e.g., new user setups, transfers, add/remove access and terminations according to operational guidelines. 2. Modify user’s access in Active Directory.3. Perform system access reviews to expose potential security risks and to ensure compliance with corporate security policies and standards.4. Create and manage user administration and access control documentation.5. Ensuring that users are given the right to use a service.6. Single point of coordination for all access management.7. Provide rights by executing policies and regulations for defined services.8. Log and track access rights for defined services.9. Manage and change access requirements for users.10. Granting access to Shared Mailbox to users11. Granting access to several Distribution Lists.12. Move user’s profile from one location to another13. Create home folder and Profile folder for new users.14. Maintain Catalog of user roles and access profiles.15. Manage user access requests (add / change / revoke access rights)16. Create RSA token (VPN access) for user. Show less

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  Wipro Technologies

  Mar 2012 - Dec 2012

  IT Infrastructure Analyst