Ryan Wilson

Experience

• 

  US Gymnastics Academy

  May 2010 - Jul 2014

  Gymnastics Coach

  • Cultivated an inclusive training environment, mentoring athletes of diverse backgrounds to enhance skills, boost confidence, and achieve personal bests.• Orchestrated efficient practice sessions by providing tailored coaching, overseeing staff, and coordinating events, contributing to athlete growth and successful competitions.

• 

  US Army

  May 2018 - Sept 2024

  • Demonstrated mastery in leading a tactical network node management team, achieving 99.99% network uptime and operating at a remarkable 50% below budget within the organization.• Spearheaded a transformative organizational redesign, optimizing systems for 4x efficiency, eliminating single points of failure, and doubling overall productivity.• Mentored and cultivated a newly hired program team, directing 50% of team members to achieve Security+ certifications, enhancing cyber defense capabilities. Show less • Personally engaged and coordinated with stakeholders, internal and external to the organization, in order to lead the team to provide robust and consistent network services, that meet and surpass stakeholders needs.• Engineered advanced agile management and work systems for virtual work management during the COVID-19 pandemic.• Orchestrated the meticulous deployment of a 40-member team, effectively curbing extensive property damage during the response to California's largest recorded wildfire in the Mendocino National Forest. Show less • Collaborated with stakeholders across multinational partners to construct a robust network with 99.9% uptime, supporting over 100 users spanning three different nationalities during Talisman Saber exercises.• Directed the deployment of $20 million of equipment, a 40-member team to three different countries within five months, successfully establishing tactical networks for over 100 users.• Led a diverse team of 40 individuals with numerous backgrounds, job experience, and roles to complete 3 different theater-level projects in the span of one year. Show less

  • Senior Technology and Infrastructure Program Manager

    Sept 2022 - Sept 2024

  • Technology Program Manager

    Feb 2021 - Sept 2022

  • Information Technology Project Manager

    Dec 2019 - Feb 2021

  • Technical Project Manager

    May 2018 - Dec 2019
• 

  Salesforce

  May 2024 - now

  Customer Success Program Manager at Slack as part of the Hiring Our Heroes Cohort 24-2 Fellowship program.

  • Customer Success Manager

    Aug 2024 - now

  • Slack Customer Success Fellow

    May 2024 - Jul 2024