Thambi Durai

Experience

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  Kaizen Infoserve Pvt Ltd. - India

  May 2012 - May 2013

  Desktop Support Engineer

   Trouble shooting the issues of Active directory, Outlook 2010 & 2013, Windows ,DNS,DHCP, and other network related issues to internal employees . Pushing licensed software into user machine through SCCM and software corner as per user request. Installing and troubleshooting of SCCM client, SAP applications.  Troubleshooting RSA token and other security tools to the user’s knowledge. Configuring and troubleshooting of VPN issue ( Cisco VPN, Citrix NetScaler Gateway) Service the Mother Board as a chip level. Service the SMPS and UPS as a component level. Knowledge of ITIL process. Queue monitoring/attending SAP customer phone calls, Make outbound calls perhaps of the SAP customers regarding problem/ticket status. Show less

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  SAP Labs India

  Jun 2013 - Oct 2014

  Global IT Support

   Trouble shooting the issues of Active directory, Outlook 2010 & 2013, Windows ,DNS,DHCP, and other network related issues to internal employees . Pushing licensed software into user machine through SCCM and software corner as per user request. Installing and troubleshooting of SCCM client, SAP applications.  Troubleshooting RSA token and other security tools to the user’s knowledge. Configuring and troubleshooting of VPN issue ( Cisco VPN, Citrix NetScaler Gateway) Service the Mother Board as a chip level. Service the SMPS and UPS as a component level. Knowledge of ITIL process. Queue monitoring/attending SAP customer phone calls, Make outbound calls perhaps of the SAP customers regarding problem/ticket status. Show less

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  Colt Technology Services

  Nov 2014 - Oct 2021

  Senior Information Technology Engineer

   Managing the Active directory responsibility -• Installation of Active Directory (AD) and Managing User Accounts, Groups & Computers.• Creating and maintaining the domain user accounts in windows server 2008 /2012.• Adding hostname/Users to OU and Managing the Groups as per the process.• Creating and managing the Group polices. Managing and updating the patches on the internal windows servers.  Configuring and troubleshooting of DHCP & DNS Servers. Managing the MS Exchange – 2010/2013 & Office - 365 Server responsibility -• Creating & Managing (Add/Remove/Change of ownership) of Distribution List’s.• Creating & Managing of Users Mailbox’s, Shared Mailbox’s and Meeting rooms.• Providing delegation access of Mailboxes to the end users (Read/Write/Send As).• Troubleshooting issues at both the Client (Microsoft Outlook) and Server side.• Experience of Exchange Server (2010 & 2013) and Office 365 with active directory. Managing the MS Lync/Skype Server & MS Teams responsibility -• Managing the Microsoft E5 license for MS Teams • Creating & Managing user accounts.• Show less

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  Netradyne

  Oct 2021 - Nov 2022

  Senior Information Technology Administrator

  Managing the Office - 365 responsibility –• Migrated the exchange online from Go daddy to O365 online service.• Configure and Managing Anti Threat policies(anti-spam, anti-malware, anti-phishing) • configured and monitoring the Phishing or spoofing mails alert and purge the phishing mails.• Blocking and whitelisting the external senders.• Creating and managing the alert polices and safe link policies • Designed and planned for the Archiving, legal hold, Retention policies and Data Loss prevention in O365 online.• Configured and managing Email encryption • Creating & Managing of Users Mailbox’s, Shared Mailbox’s, Distribution List and Mail Trace • Troubleshooting issues at both the Client (Microsoft Outlook) and Server side.• Knowledge on PowerShell commands and managing the O365 license.• Configured and managing the SPF,DKIM,DMARC records.• Managing the security score and compliance score.• Configured and managing the information protection policies for sensitive labels. Managing the Azure Active directory responsibility -• Configured and managing the self-service password reset• Configured and managing the MFA • Configured the conditional access policy • Knowledge on PowerShell and Azure AD Connect• Integrating and enabling the SSO for enterprise application with Azure AD• Managing and configure the advanced reports to analyses the logs ( risky user sign )• Configure and managing the password protection policy • Configured and managing the local disk encryption with Intune. • Joining all the end user machines into Azure AD. Show less

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  Rakuten India

  Aug 2022 - now

  Senior Systems Engineer ll