Laura Wood

Experience

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  Wood Stone Corporation

  Apr 2008 - Sept 2010

  Technical Writer

  I drafted and managed company web documentation, created and maintained photo galleries for various sections of the websites, and edited and developed new content for the websites. Also, working with company engineers, service technicians, corporate chefs, and sales and marketing personnel, I compiled and formattedcompany information for use in a variety of formats.I created and published print and electronic company documentation such as, internal procedural instructions, installation manuals, spec sheets, full-line product catalog, web-based documentation, website maintenance, safety signs and documentation, and the employee newsletter. Show less

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  Gary Howard Equity Institute

  Jan 2010 - Sept 2013

  Documentation Specialist

  Developed and managed the training manual (200+ pages). This document was used both digitally and in print.

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  BECU

  Aug 2013 - now

  As a content specialist, I wrote and edited intranet articles for BECU employees. These articles document procedures and provide information. I consulted with subject matter experts to document their procedures and related information, in order to effectively deliver accurate information to employees. I worked to establish and reinforce writing and formatting style and strategy for consistency in InfoPoint content development. I assumed a leadership role in ensuring quality and consistency in knowledgebase content writing standards and alignment with the developing content strategy.I also managed forms production and deployment. When forms management was transferred to the Knowledge Management department in early 2014, I learned the process from the business unit that had previously managed forms. After acquiring an understanding of the process, I used my knowledge of page layout design and usability principles to assess, document, and manage BECU forms production and deployment. I reinforced these standards to coordinate with Compliance, Marketing, and Records requirements. I analyzed and identified risks and closed gaps in version history, source versioning, and archiving.Using Business Process Management principles to evaluate the process. I compiled a managed BECU forms inventory that captured stakeholders, deployment channels, form identification, functionality, related systems, and related procedures for the first time in one location. This inventory list is used to migrate forms management to SharePoint and the metadata will shore up business process documentation with regulatory and audit expectations.I have standardized a forms layout design that includes identification number, current revision date, and BECU logo.I worked with key stakeholders to design a process for a library of Marketing-approved, secure letter templates for employee use that reinforce the brand and improve the quality of member communications. Show less

  • Sr. Manager, Member Communications

    Apr 2022 - now

  • Manager, Member Communications

    Jun 2017 - Apr 2022

  • Knowledge Management Content Specialist

    Aug 2013 - Jun 2017