Jordan Yap

Experience

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  Future Shop

  Nov 2011 - Aug 2012

  Entertainment Expert; Musical Instruments Expert

  Position Overview- Use professional sales approach to understand customer's needs and offer the complete solution to all their technology needs.- Utilize the Web and expanded assortments to educate the customer on our complete product and service lines.- Consistently execute a world class customer relationship management program.- Maintain current knowledge of the latest technology products and industry trends.- Stay current on competitor products and pricing.- Meet/ exceed company standards on all key performance areas. Show less

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  Land Rover Calgary

  Oct 2013 - Mar 2014

  Detailer/Shuttle Driver

  Specific Job Responsibilities:- Preparing new and pre-owned vehicles for delivery- Organize new and used car inventory- Inspect vehicles as they are being delivered- Take physical inventory as required.- Maintain vehicle displays in Showroom- Safely keep track of all vehicles

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  Lone Star Mercedes-Benz

  Mar 2014 - May 2014

  Service Lot Attendant
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  Audi Downtown Vancouver

  Aug 2014 - Nov 2015

  Valet/Detailer

  Specific Job Responsibilities:- Greeting customers upon arrival- Organize new and used car inventory- Inspect vehicles as they are being delivered- Take physical inventory as required.- Maintain vehicle presentation in Showroom

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  Re/Max Select Properties

  Mar 2015 - May 2015

  Intern

  Intern at the office of Victor Kwan (Rated top 5 in Western Canada)Aiding in and preparation of open houses and showings for realtors and associates and utilizing MLS realty software to organize listings

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  Canada Drives

  Nov 2015 - Jul 2016

  Sales Executive - Credit Solutions

  - Developing and maintaining new customers by prospecting and securing new accounts- Meeting and surpassing assigned quotas- Driving customer satisfaction through solution-based relationships- Acquiring product line knowledge and actively educating clients on the best use of Canada Drives’ programs

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  BlackboxMyCar

  May 2017 - Dec 2019

  Assistant Sales Manager

  - Responsible for the management of sale and support team in day-to-day activities- Creating and maintaining relationships with B2B vendors (this included and was not limited to facilitating long-standing relationships with dash-cam buyers) - Assistance in on-boarding of new sales and support representatives

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  360.Agency

  Dec 2019 - Apr 2023

  Business Process Consultant

  - Implementation and deployment of 360.Agency IT products and solutions through training of automotive dealership clientele (management/sales teams)- Reviewing and highlighting user CRM usage with thorough review; constructing and providing solutions to increase performance where necessary- Assisting with the improvement of enterprise work processes in order to maximize the profitability of the sales department through CRM use and Campaign management.- Analyzing remote CRM and software usage prior to visits and prepare deployment of a strategic plan; in line with the dealer’s sales objectives.- Participation in the development of motivation and training tools- Assist in creation of sales process benchmarks within the dealership- Provide sales training to groups and individuals- Solicitation of further investment in training and consultation services from clientele Show less