Yuliyana Angelova

Experience

• 

  Regional History Museum Sofia

  Sept 2014 - Nov 2016

  Tour Guide
• 

  Darbi Ltd.

  Nov 2016 - Jun 2017

  Administrative Assistant

  * Event planner support* Maintaining relations with foreign partners such as private school principals and other staff* Conduct simple keyword research and use SEO guidelines to increase web traffic * Managing the daily/weekly agenda of the manager and arrange new meetings and appointments* Store all paperwork in designated places securing the important documents* Perform receptionist duties when needed

• 

  Traventuria

  Aug 2017 - Jul 2020

  Travel Agent

  * Deal with occurring travel problems, complaints, or refunds and provide appropriate solutions and alternatives* Planning and managing logistics, transportation and scheduling the shifts of drivers according to current timetable* Maintaining communication with tour guides and hotels * Work as a tour guide when needed* Chat and Phone support when needed

• 

  Alorica

  Aug 2020 - May 2021

  Customer Service Representative

  *Inbound calls from Ireland, UK and US mainly, as well as other parts of Europe*Email support*Ability to work with GDS for the needs of the travel industry

• 

  Fides Interconsult

  May 2021 - Feb 2022

  Translation Coordinator

  * Receive, log, deliver and archive translation of documents according to the classification category.* Provide guidance to support staff in processing documents and perform final quality control.* Coordinate on- and off-site work to ensure the efficient and timely processing of documents.

• 

  Hewlett Packard Enterprise

  Feb 2022 - now

  • Account Support Specialist

    Feb 2025 - now

  • Project/Process Admin Assistant

    Feb 2022 - Feb 2025