Alex Xu

Experience

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  Nantong Fujitsu Microelectronics Co., Ltd.

  Apr 2010 - Dec 2014

  Quality supervisor

  Career path: Worked in the company for 4 consecutive years. In 2011, promoted from QC engineer to QC supervisor of testing department. In 2012, with excellent performance, began to deal with quality abnormalities of VIP customers. In 2014, promoted to CQE supervisor again, responsible for solving customer complaints.2014.04-2014.12 CQE supervisor Reports To： Quality Director | Subordinate：1 Job summary: Overall reasonable for Japan's Fujitsu Japan, Taiwan, Shanghai region, MTK and other 6 vip customer, collect customer feedback and handling of customer complaints, maintain daily communication with customers, and ensure the high quality of customer satisfaction.Customer service: Continue to follow up customer orders, weekly review production schedule, delivery, quality performance with customer and sales. Customer complaint: Handle customer complaints, give customers timely and satisfactory reply, ensure that shut down 100% of customer complaint rate and customer satisfaction. Cordiant relevant departments, analysis and solve quality problems, feedback to customer in time.Customer audit: According to the requirements of the customer audit, Leading quality, production, purchasing, planning, HR department, prepare the audit document and onsite audit. Ensure factory audit passed, no major findings for the cumulative 10 audit.2012.06-2014.04 QC supervisor (quality abnormalities) Reports To： Quality Director | Subordinate：1Job summary: Responsible for quality abnormality solving for more than 10 customers in Japan and Shanghai area.Achievement：Analysis the root cause of quality abnormalities, leading the process flow improvement, reduce the quality abnormalities to 1-2case per day.Make the long term of quality improvement target and action plan , increase FPY from 97.6%-99.2%.2011.07-2012.06 QC supervisor (test) Subordinate：1Job summary: Leading IQC, PQC, OQC team to ensure the product quality2010.04-2011.07 QC engineer Show less

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  IKEA Group

  Jan 2015 - Jun 2020

  Quality manager from Ikea Industry Nantong

  Leading 14 team members , reasonable for Laboratory ,quality system ,document control, incoming & process& final products control, supplier management ,customer claim, new product investment, leading new products development, test before mass production Quality system:As management representative, maintain quality system document, lead procedure updating for whole factory and make sure they are under control.Pass IKEA quality system on site audit for last 4 years (once per year).Supplier management:Responsible for 17supplier’s quality management all over the world, including supplier audit and supply quality improvement, make sure row material quality inspection rate higher than 99%. New product investment:Leading the whole investment of new product, including row material analysis, standard cost calculate, trial production. Successfully leading 5 new globe article from trial to mass production.Quality improvement:Leading root cause analysis and problem solving, “visualize; stabilize and continue improvement” to improve the process. Reduce the scrap rate from 8.3% to 5.7% in one year. Customer complaint: Maintain friendly relations with customers. Giveing customers timely and satisfactory reply, ensure that customer complaint shut down 100% on time with root cause analysis and APL. Achievement：Leading over 50 improvement action for TOP 5 defects and reduce the scrap rate from 8.3% to 5.7% in one year, among the top 3 of IKEA industry Globe units.COPQ (cost of poor quality) reduce from 1.4% to 1.1%, best in IKEA industry Globe units. Leading multiple cost reducing projects, in 2017 leading packaging process improvement project, save labor costs $1.5 million a year;In 2018, leading main raw materials localization project, reduce the cost as much as 4 million yuan a year. In 2018，organize the implementation of global process control project in China, reduce the scrap rate of target line for 25% in 8 month. Show less

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  Jane's furniture

  Jun 2020 - Oct 2020

  Director Of Quality

  Jane's furniture is a online treading company in China which sales over 2 billion RMB per year，top 2 on small furniture online treading business. The annual procurement of finished products is about 1.2 billion RMB for 78 OEM factories, and the annual strategic purchase amount of raw materials is about 600 million RMB for 10 board, edge banding and hardware factories. Responsibility overview:Fully responsible for the company's overall quality strategy, and management of quality department Reorganized the quality department , changing from one team of 12 incoming inspecter to 4 functions1: The raw material quality control team (3headcount): Quality management and laboratory test of raw material suppliers 2. Finial products inspection team(13 headcount):Assyembling& visual inspection finish products before warehousing3: Resident Quality team (12 headcount):Sharing customer complaints to the quality team of OEM factory regularly and issue quality improvment meeting together with OEM factory; on-site quality management, supervise the quality of products ; analysis the quality problems on site and make continuous improvement plan with OEM factory4:Lean improvment team（3 headcount）：improve efficiency and quality performance by lean productionEstablish enterprise quality standards 1:Due to the particularity and complexity of online sales products,establish enterprise quality standards for row material and finish products2:Put forword a new company KPI COPQ(cost of poor quality) Achievement：The quality department was successfully reorganized within three months, and the customer reject rate was reduced from 7.61% in May to 5.88% in August, saving about 1.5 million RMB per month Show less

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  Michaels Stores

  Oct 2021 - now

  PI Manager