Christian McClellan

Experience

• 

  Rodizio Grill

  Aug 2019 - Mar 2022

  Lead Server

  - Served over 20,000 guests with exceptional customer service, resulting in over $800,000 in sales.- Supervised a team of servers and ensured smooth operation during peak hours, resulting in an increase in table turnover rate and in revenue per table.-Trained and mentored new servers on the restaurant's service standards and best practices. My training and leadership skills helped establish a high-performing team and improve the overall guest experience.- Proactively identified and resolved customer complaints, resulting in a high customer satisfaction rate and positive feedback from customers.- Managed the restaurant's alcohol inventory and kept in compliance with state and local regulations. Show less

• 

  Station 22 Cafe

  Aug 2022 - now

  Front of House Manager

  - Hire, train, and manage a skilled team of employees to provide exceptional service, resulting in positive customer feedback and repeat business.- Negotiate contracts with large parties for buyouts, resulting in increased revenue and positive feedback from customers.- Streamline inventory management processes to reduce waste and increase efficiency.- Create and execute successful large-scale events, resulting in increased revenue and positive customer feedback.- Develop and implement targeted employee training programs to improve performance and customer satisfaction.- Update financial spreadsheets to provide accurate and timely financial reporting.- Establish positive relationships with vendors and suppliers to reduce costs and increase profitability.- Develop and post accurate and efficient work schedules to optimize staffing levels and minimize labor costs, resulting in increased efficiency and profitability.- Coordinate with owners to align restaurant operations with their vision and expectations, resulting in a successful and cohesive business strategy.- Maintain accurate and organized financial records, invoices, and other important documents to facilitate effective financial management and reporting.- Efficiently manage inventory levels of key items, such as soda, to ensure that the restaurant runs smoothly and efficiently.- Oversee repairs and maintenance tasks to ensure that the restaurant is fully operational and meets all necessary health and safety standards.- Implement cost-saving measures to reduce overall expenses and increase profitability, such as negotiating better pricing on supplies and equipment.- Continuously train and develop staff members to ensure that they are up-to-date on best practices and able to provide exceptional customer service.- Monitor restaurant performance and identify areas for improvement, such as menu offerings or customer service strategies, to stay competitive and maintain high customer satisfaction. Show less