Assef Shaya

Experience

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  Qatar Airways

  Nov 2003 - Sept 2008

  Supervisor
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  Delta Air Lines

  Oct 2008 - Aug 2009

  Duty Manager

  •Deputizing the station manager and running the business by liaising with all departments involved in the daily operations including the local authorities.•Achieved all of the organization targets: Up-sell, Long Term Injury (0.00), aircraft damages (0.86) and reduce Gross Operation Expenses (saving on supplies ordering and avoiding flights from cancelling by setting up a procedures for holding the crew and proper staff scheduling for less overtime).•Developed forms for ramp audits which enhanced the safety measures and the reporting system and coordinating with local authorities to improve the facility.•Managed the station to handle a 75 minutes turn around flight. •Up-to-date with all new security directives, meeting with the airport authorities making sure that the station is incompliance with the TSA recruitments.•Setup an easy and accessible filing system for the station emergency plan.•Responsible for all auditing station system including security (cargo and passengers), revenue documents, fuelling, ramp, finance and customer service.•Monitor the training requirements for vendors and direct staff assuring that all employees are current. Trained two vendor batches on the ramp system.•Planning and executing in different areas that enhance the OTP and reduced AO delays, assigning SD’s to follow up on different tasks (TL17/17, MBR, BART) and provided the required support.•Saved more than 66175.00 $ annually by managing to schedule the employees for handling two departures in different working hours instead of hiring three more staff. •Assisting in all station finance work including budget planning, MPRS and clarifying variances. •Responsible for all staff performances and annual evaluations, monthly roster and the annual vacation planning. •Represent Delta Airlines in the airport operation committee, and robust relation with other airlines managers and staff Show less

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  United Airlines

  Sept 2009 - Jan 2016

  General Manager

  •Responsible for all of the stations business by liaising with all departments involved in the daily operations including the local authorities and other vendors.•Set up plans for meeting the organization strategy and tackle any issue that may arise.•Implement all the safety aspects in all areas, making sure that the customers, company assets and the employees are safe at all the times. “Achieved Safety Silver Level at Kuwait station in 2013”.•Managing a big group of employees, monitor all staff performances, setting goals and collaterals for individuals. •Always updated with any changes to the security requirements, analyzes how that will affect the business and setup a plan by finding a fine line between being incompliance and the business interests. •Setup the entire station emergency plan and conducting annual drills with the employees, and responsible of the business continuity plan.•Responsible for all of the company self-auditing system including Self Audit Questionnaire “SAQ”, security, safety, fuelling and customer services.•Monitor the training requirements and completions reports for all employees, ensuring that the company remains in compliance with the law and the business will not be effected •Budgeting annually for the business in coordination with the finance and accounting departments for accuracy and on time payments. Revisiting the forecast monthly and updating any changes. •Coordinating with HR for any employee related issues, forecasting manpower needs. Hire or layoff staff in line with the business needs with reverence to the company and labor laws. •Established a robust relationship with all local authority parties, and business partners.•Work with Vendor planning and procurement department for negotiating any new or renewal contracts with vendors for achieving a competitive rates and better financial results “saving more than 200,000 $ annually through different contracts”.. Show less

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  National Aviation Services (NAS)

  Feb 2016 - Sept 2022

  Operations Manager

  Managing the operations in all NAS lounges at both Kuwait International Airport main terminal and Sheikh Saad terminal. Project Manager for handling airlines that are handled by NAS and has no staff and office at Kuwait.

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  Menzies Aviation

  Sept 2022 - now

  Senior Manager