Jesty Sebastian

Experience

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  Bharat Electronics Limited

  Dec 2015 - Jan 2018

  Technical Writer

  • Developed detailed, accurate technical content and publications for electronic systems, programs and services in defence projects of Indian Navy and performed editing, proofreading, maintenance of a library of technical terminology and documentation.

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  College of Applied Science, Thiruvambady

  Jul 2018 - Mar 2019

  Assistant Professor

  • Worked as Assistant Professor in Electronics. • Helped students to achieve target grades through continuous curricular support and motivation. • Developed multidisciplinary approaches to education, ensuring high-quality teaching, research and student experiences.

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  Digital Seva CSC, Thiruvambady, Kozhikode, Kerala, India

  Apr 2019 - Sept 2022

  Data Analyst

  • Utilized advanced Excel skills to analyze customer data, extracting actionable insights for strategic decision-making.• Developed and presented comprehensive reports and visualizations to stakeholders, contributing to informed business strategies.• Analyzed customer behavior to identify trends and preferences, enabling data-driven recommendations for improving digital services.• Played a pivotal role in formulating and executing data-driven strategies to enhance customer satisfaction and drive business growth. Show less

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  Teleperformance

  Feb 2024 - now

  Customer Service Advisor(DWP)