Jaffer Abdulmahdi

Experience

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  Zak Solutions for Computer Systems

  Jan 2012 - Feb 2023

  Help Desk Support Technician

  • Receive Users’ request forms and follow it up.• Manage Helpdesk E-mail account by responding to all kind of requests.• Manage & coordinate Helpdesk administration work.• Solve calls remotely.• Managing the work between the call center and the other departments.• Retrieve and check users’ information and permissions from Active Directory.• Maintain & troubleshoot MOH applications’ problems.• Install different types of Windows Operating Systems: 10 and 11.• Install & troubleshoot Microsoft applications’ problems (MS Office 365).• Install & troubleshoot Microsoft applications’ problems (MS Teams).• Fix and troubleshoot PCs hardware problems.• Fix and troubleshoot local and network printers, photocopier and scanners. Meno dettagli

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  VAM Systems

  Feb 2023 - now

  Computer Technical Specialist