Andreea-Roxana Mihaila

Experience

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  Holiday's Camping

  Jul 2013 - Jul 2013

  Receptionist

  • Welcoming tourists in a friendly, warm manner.• Presenting the offers, prices, houses and camping sites available.• Making the procedures for camping.• Answering the phone providing useful information for possible tourists and making reservations.• Answering to e-mails in both Romanian and English.

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  Alex&Comp

  Aug 2013 - Sept 2013

  Sales Promoter

  • Working hand-in-hand with the marketing sector for promoting new products on the market.• Carrying out conversations with consumers explaining the product.• Exerting the persuasion skills.

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  The Savoy

  Jul 2014 - Sept 2015

  • Answering calls quickly, efficiently and in a professional manner• Having a full working knowledge of the Switchboard• Capability to deal with food and beverage products and services and reservation systems.• Maintaining an effective communication process with all departments, in particular Front Office, Housekeeping, Butlers/In Room Dining,Engineering• Taking telephone enquiries for restaurant reservations using appropriate level of efficiency and sales techniques, ensuring they are entered correctly in Restaurant Reservations Show less First rotation-Events Operations (July to January)• Attended to high class events and offered 5 star service• Improved the ability to work under stress• Boosted the capacity to work extensive hours shiftsSecond rotation-Royal Service (January to July)• Improved the ability to communicate over the telephone fast and effectively• Enhanced the typing skills from replying to emails• Familiarised with Property Manager(Opera) and OpenTable, restaurant reservations system• Provided excellent customer service • Developed friendly relationship with other departments Show less

  • Royal Service Agent

    Jul 2015 - Sept 2015

  • Placement Participant

    Jul 2014 - Jun 2015
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  Lakeside Restaurant and Coffee Shop

  Oct 2015 - Aug 2016

  Barista/Waiter
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  InterContinental London Park Lane

  Aug 2016 - Jul 2017

  Guest Services Associate

  • Improved the ability to communicate over the telephone fast and effectively• Enhanced typing skills from replying to emails• Provided excellent customer service • Developed friendly relationship with other departments

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  Hotel Café Royal

  Jul 2017 - Apr 2019

  • Carefully analyzing Cancellations/Departures/Traces and Arrivals reports from Opera • Introducing the OTAs confirmations/cancellations into Opera and updating the profile, comments, billing instructions-routing, specials etc.• Fully acquainted with Opera, Opentable, Bookatable, Serenata, SysAid and Trust and easy adaptable to new systems • Answering calls and assisting with reservations• Working under pressure during busy periods like Christmas• Attending supervisors and managers’ meetings and actively getting involved in the • Effectively organizing the deposit/pre-payments for dinners and galas• Coordinating any food items/cake orders with the kitchen by providing paperwork and support Show less

  • Reservations Agent

    May 2018 - Apr 2019

  • Reservations Coordinator

    Jul 2017 - May 2018
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  Slaughter and May

  Apr 2019 - now

  • Senior Room Bookings Coordinator

    Aug 2022 - now

  • Room Bookings Coordinator

    Apr 2019 - Jul 2022