Yeejoon Im

Experience

• 

  Stiefel, a GSK company

  Oct 2003 - Sept 2010

  IT Manager

  - Accountable for IT strategy planning, execution and opeations- Responsible for IT budget management and cost control- Manage and support ERP applications

• 

  GSK

  Oct 2010 - Apr 2021

  - Accountable for NorthAsia IT operations - Partner with NorthAsia key stakeholders to develop and execute IT operation strategy- Set aligned cluster objectives and lead the team to achieve them- Develop and track IT operation & service metrics - Manage team’s performance and development- Manage outsourcing IT suppliers - Accountable for Information security and data protection - Manage budgeting, vendor selection, negotiation & purchasing - Ensure to comply with global risk and compliance policy Show less

  • Tech Operations Team Manager, North Asia Cluster

    Aug 2018 - Apr 2021

  • IT EIS Team Manager, Korea

    Oct 2010 - Jul 2018
• 

  Digital Edge DC

  Jul 2021 - May 2022

  IT Manager

  - Manage IT integration for data center M&A- Implement ERP for data center commercial and operational processes- Responsible for IT operation

• 

  INSPIRE Entertainment Resort

  May 2022 - now

  Director of IT Services and Change Control

  • Lead strategic planning processes and development in deploying user friendly services, and ensure alignment with broader IT strategic objectives• Develop and execute tactical planning for Service Desk within ITIL 4 framework to ensure excellent end user support• Develop, implement and manage the IT department change control framework within ITIL 4 standard• Deliver end user services, systems, tools, and support based on industry best practices• Work in partnership with other IT Managers on strategic initiatives to continuously improve policies, standards and procedures by anticipating issues and sharing knowledge.• Direct and manage IT plans, schedules, policies and programs, according to established goals and objectives• Provide direction and leadership while overseeing the Service Desk, to contribute at creating a world class IT department• Evaluates vendor proposals and negotiate terms, holds vendors accountable for delivery and SLA terms • Ensures that functional area under their direct control is staffed and trained appropriately to meet department and business needs• Establishes goals and objectives for areas of responsibility that are in alignment with department, division and corporate strategic objectives and develops action plans to attain these goals and objectives• Develop and execute operational and capital budgets for the IT Services division• Supervises the daily activities of employees, provides performance feedback both formally and informally• Develops standards for applicable technologies and assist in applying and enforcing those standards across the entire enterprise Show less