Joseph Afeso

Experience

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  Vantage Management Consultancy Ltd.(VMC)

  Mar 2021 - Jun 2022

  Digital Enrolment Officer

  • Rapidly establish a good working relationship with customers and other professionals, such as software developers.• Manage large amounts of incoming calls and emails • Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. • Keeping records of customer interactions, transactions, comments, and complaints. • Managing a team of junior customer service representatives.• Troubleshooting common issues with a product or service. • Compilation and troubleshooting issues related to failed National Identity Number enrolment • Escalating queries and concerns• Providing feedback on the efficiency of the customer service process Show less

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  Tek Experts

  Jun 2021 - May 2023

  • First point of escalation when technical knowledge requirements surpass initial levels of support• Dealing with cases for highly demanding customers via phone, email and chat.• Mentoring team members about M365 Technologies and services.• Ensuring my team’s technical acumen is consistently improving.• Manage cases throughout the entire support lifecycle from initial inquiry to case resolution.• Refer to internal database or external resources to provide accurate tech solutions• Mentoring team members about M365 Technologies and services.• Compile and share monthly report with my supervisor Show less • First point of escalation when technical knowledge requirements surpass initial levels of support• Dealing with cases for highly demanding customers via phone, email and chat.• Mentoring team members about M365 Technologies and services.• Ensuring my team’s technical acumen is consistently improving.• Manage cases throughout the entire support lifecycle from initial inquiry to case resolution.• Refer to internal database or external resources to provide accurate tech solutions• Mentoring team members about M365 Technologies and services.• Compile and share monthly report with my supervisor Show less • Support clients and customers resolve Technical issues with Microsoft 365 and Azure Admin Center via phone, email and chat. • Create and update support documentation. • Prepare accurate and timely reports.• Manage cases throughout the entire support lifecycle from initial inquiry to case resolution. • Provide prompt and accurate feedback to customers.• Refer to internal database or external resources to provide accurate tech solutions. Prioritize and manage several open issues at one time• Escalate unresolved issues to appropriate teams e.g. internal team, Subject Matter Experts or Senior Escalation Engineers. Show less

  • Technical Lead-M365 Modern

    Nov 2022 - May 2023

  • Technical Point of Contact and Floor Support Engineer

    Aug 2022 - Nov 2022

  • Technical Support Engineer- Stage 2

    Jun 2021 - Jul 2022
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  Pillars Concepts

  Jan 2022 - now

  Mentor &Trainer

  volunteer training and mentorship of young graduates to find footing in the Tech space.I commence training with M365 fundamentals to networking fundamentals, windows server administration and back to advanced M365 and finally round off with Azure administration. prepare candidates for tech job assessment and interview by running mock exams/interview and CV review.

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  IT-Service-SIA

  Mar 2023 - Jul 2023

  Microsoft Commercial Concierge Consultant

  • Conducting needs assessments to identify the organization's requirements and goals.• Developing and implementing Microsoft 365 solutions that meet the organization's specific needs,• such as configuring and customizing Microsoft Teams, SharePoint, Exchange, and other Microsoft 365applications.• Providing technical support and training to end-users to ensure they can use Microsoft 365 toolseffectively.• Collaborating with other IT professionals to ensure that Microsoft 365 solutions are integrated with other systems and applications within the organization.• Staying up-to-date with the latest features and capabilities of Microsoft 365 applications and services to identify opportunities for improvement and innovation.• Assisting with migration from legacy systems to Microsoft 365, ensuring data integrity and minimizingdisruption to business operations.• Providing guidance on security and compliance considerations, such as data protection, governance,and regulatory requirements Show less

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  Forvis Mazars in Nigeria

  Jul 2023 - now

  Systems Administrator

  • Microsoft 365 Administration including Teams, SharePoint, OneDrive, Exchange etc.• Windows Server administration including virtualization, setting up and removing users, computers, accounts, passwords, policies etc.• Network Administration• Computer hardware maintenance • Windows Server administration including setting up and removing users, computers, accounts, passwords, policies etc.• Data Analysis• Managing the operation and care of CCTV systems for the purpose of detecting and monitoring essential events.• Supervising access control system components, both hardware and software, for the purpose of establishing, updating, or revoking access for staff members Show less