Muhammad Nabeel Abbas

Experience

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  MCB Bank Limited

  Dec 2016 - Apr 2021

  General Banking Officer

  •Account Opening in the system.•Process Clearing (Inward & Outward, Intercity, OBC)•Issuance of Banker’s Cheque & Demand Draft.•Fund Transfers to different accounts.•Cheque Return Management.•Processing of RTGS.•Payment of remittances.•DEBIT/ATM card management.•Locker’s management.•Daily reports management.•Solve customer Queries.•Achieve defined targets every month as set by Management through a live pipeline of potential customers and New to bank customers.•Increase existing portfolio as per assigned target through deepening and effective relationship/service management of the assigned portfolio.•Achieve assigned target through cross-selling all other consumer banking products (Credit Cards, Auto Loans, Bancassurance, and personal loan)•Make calls and visits to the clients to ensure smooth relationships and also maintain the call reports daily.•Maintain high service quality standards while interacting with the customers for business retention.•Ensure compliance with local policies, SOPs & regulations guided by SBP in all activities & transactions. Also, ensure the compliance of AML/CFT required for the assigned portfolio. Show less

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  The Bank of Punjab

  Apr 2021 - Dec 2022

  Customer Service Officer

  •Adhere to Service Protocols and Service Management Programs to achieve the goal of customer satisfaction which is also the organization’s prime objective.•Resolve/reply to the queries of the customers, maintain the customer complaints logbook, continuous follow-ups, and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.•Floor management including proper queue management, cleanliness & overall appearance of the branch as per housekeeping guidelines to ensure an excellent environment for the branch.•Ensure the audit rating of the branch is maintained and liaise with all stakeholders to resolve any highlighted objections/observations within specified TAT•Opening of new bank accounts.•Cross-selling of different banking products.Handling dormant activation of accounts.•Handling closure of accounts.•Arrange PEP approvals.•Handling FCCM alerts.•Handle all Government accounts by giving services like balance confirmation, statement issuance, etc.•Issuance of the statement of accounts.•Custodian of ATM and cheque books.•Issuance and deletion of cheque books in the system.•Handling stop payment of accounts manually and systematically.•Backup of Branch Manager.•Handle all government accounts related to Title updation or SS card updation.•Assist and provide the documentation to auditors during the audit period.•Helps in audit rectification by doing compliance.•Email follow-up.•Preparation of various reports for seniors.•Increase existing portfolio as per assigned target through deepening and effective relationship/service management of the assigned portfolio. Show less

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  FOUNDGATES HOLDINGS

  Jan 2023 - now

  Accountant

  •Assessed financial transactions to detect and prevent fraud and irregularities, resulting in improved financial integrity.•Reconciled and balanced daily accounts, ensuring accurate recording of financial transactions with no discrepancies.•Managed multiple bank balances and daily cash position reports, optimizing cash management activities.•Prepared and updated daily cash management activities and produced reports for the finance team and other departments.•Provided support to other business functions in addressing customer queries related to premium collection and claims payment.•Ensured resolution of outstanding reconciling items and variances within established timeframes.•Prepared monthly balance sheet account reconciliations and supervised junior financial staff.•Issued payment orders, quotations, and invoices, and responsible for their updation in the system.•Handled account receivables and payables, including managing employee salaries and petty cash.•Maintained custody ledgers for accurate tracking of financial transactions.•Prepared and analyzed financial reports, providing valuable insights for decision-making processes. Show less