Daphne Tay

Experience

• 

  Gap

  Oct 2006 - Nov 2018

  Responsible for the day-to-day supervision of a specialty store location with 35 to 40 employees by adjusting to business needs every hour through the track of projected daily sales and hours to ensure positive sales trend. 1. Prioritized executive business decisions to maximize gross margin and profitability. 2. Trained and motivated specialists and sales associates to be productive and high performing individuals to succeed sales goals and brand loyalty initiatives set by senior management. 3. Collaborated with the General Manager to ensure success of daily operation processes by incorporating productive approaches of merchandise in-stock and positive reinforcement of good sales practices. 4. Ensured store is adequately staffed according to business needs and expectations.5. Contributed to the decrease of inventory shrinkage through giving great customer service and the implement of safety and security training throughout the year. Show less Assisted customers to improve their store experience by recommending merchandise, answering questions, and quickly resolving concerns and inquiries. 1. Generated additional revenue through big sales by selecting and providing recommendations to customers.2. Consecutive top-performing individual in brand card sales. 3. Stocked and replenished inventory with accuracy and efficiency, ensured strategic placement of products, and coordinated promotional displays/signages. 4. Recognized as employee of the month on several occasions for delivering consistent customer service and outstanding visual styling presentation. Show less

  • Assistant Store Manager

    May 2012 - Nov 2018

  • Retail Sales and Merchandising Associate

    Oct 2006 - Apr 2012
• 

  Sarah-Mae Thomas LLC

  Aug 2020 - Jan 2022

  Performed tasks included expansion and implementation of the firm’s business development plan, overseeing of office administrative duties, organising the firm’s accounting invoices and providing paralegal support to both Managing Director and Legal Associate. (Paralegal) Drafted Warrant to Act documents and related emails to clients. Assisted in the editing of legal documents and tabbing of court affidavits. Assisted the solicitor in charge with Discovery and Interrogatory application for a family law proceeding. Provided resource support with items like QuestNet and ACRA searches. Accustomed with navigation of the e-Litigation platform. (Office Administration) Managed calendar events/meetings and drafting of emails for the Managing Director. Facilitated new client folders on Tessaract.io and kept up to date with overview of client enquires list. Office management duties included human resources tasks such as drafting general forms and arranging interviews with potential candidates. Liaise the onboarding process with incoming interns from start to end. Generated client billing invoices and sorted out office-related invoices and receipts. (Business Development & Marketing) Continued responsibility and development of the firm’s podcast production. Increased new client outreach through implementation of an online webinar for a greater clientele outreach. Involved with the initiation of a partnership with the Mexican Embassy of Singapore. Set-up of firm’s structure and framework policies with creation of employee onboarding and internship booklets. Co-wrote a marketing piece titled ‘The Art of Marketing Yourself and Your Law Firm’ for The Singapore Law Gazette. Show less Executed items from the firm’s business development list, managed firm’s social media platforms and provided non-legal and legal administrative support to Managing Director. Developed and designed the firm’s podcast website on Wix.com to increase publicity. Involved with podcast production, copywriting, audio editing and graphics design. Prepared PowerPoint presentation slides for online webinars. Produced a monthly electronic newsletter including layout design, graphic design, writing and editing. Show less

  • Marketing Business Development Manager

    Nov 2020 - Jan 2022

  • Business Development Intern

    Aug 2020 - Nov 2020