Patrik Chovanec

Experience

• 

  AT&T

  Feb 2009 - Jul 2012

  LAN Network Engineer
• 

  Oerlikon

  Apr 2017 - Jul 2018

  Prototype Sampling Operations
• 

  Deutsche Telekom IT Solutions Slovakia

  Aug 2018 - Jan 2024

  - The lead incident manager (LIM) is expected to deliver prompt support in a timely manner fashion and work to get affected services restored, whenever the customer reports an issue with restrictions of service provided- LIM is dedicated to supporting customers whose services are hosted and managed within the multiple cloud platform providers who are in the scope of Public Cloud Managed Services growing portfolio unit- Above mentioned providers include third-party cloud service providers such as Microsoft Azure, AWS cloud services (both PaaS) as well as VMware (IaaS, hosted within t-systems own proprietary built environment) Show less - The Lead incident manager is responsible for the effective implementation of the Incident Management process and carries out the specified reporting- Lead Incident Manager is responsible for handling all customer business impacts on a scale starting with medium Priority 1/high/critical incident tickets within the scope of the data centre and network operation organization (incl. all network layers) by applying needed process steps to solve the issue and discover the possible root cause- All medium Priority 1, high and critical (both customer or internal) issues reported/escalated by/via a single point of contact or DCNO/Dynamic platform services Manager on Duty (via email and phone call) to DCNO community and DCNO Lead incident managers are picked up and treated according to valid process Show less

  • Service chain operations manager

    Nov 2020 - Jan 2024

  • PCMS Lead incident manager

    Oct 2019 - Oct 2020

  • DCNO Lead incident manager

    Aug 2018 - Sept 2019