Talk to sales Try for Free
Synesha Hayes

Synesha Hayes

Shift Supervisor

Followers of Synesha Hayes227 followers
location of Synesha HayesJacksonville, Florida, United States

Connect with Synesha Hayes to Send Message

Connect

Connect with Synesha Hayes to Send Message

Connect

  • Timeline

  • About me

    Certified Salesforce Administrator | Certified Salesforce AI Associate | Customer Relationship Management | IT Support Specialist | Customer Service

  • Education

    • Generation USA

      -
      Certificate Information Technology

    • Per Scholas

      2024 - 2025
      Certificate Salesforce Administration

      The Per Scholas Salesforce Administrator Program is an intensive, tuition-free training program designed to equip learners with the skills needed to earn the Salesforce Administrator Certification. It provides hands-on experience in configuring Salesforce, managing users, automating business processes, and generating reports and dashboards. The program also includes professional development training, resume building, and interview preparation to help graduates secure roles in the tech industry.… Show more The Per Scholas Salesforce Administrator Program is an intensive, tuition-free training program designed to equip learners with the skills needed to earn the Salesforce Administrator Certification. It provides hands-on experience in configuring Salesforce, managing users, automating business processes, and generating reports and dashboards. The program also includes professional development training, resume building, and interview preparation to help graduates secure roles in the tech industry. Students gain practical knowledge through real-world projects, case studies, and mentorship from industry professionals. Upon completion, graduates are prepared for careers as Salesforce Administrators, Business Analysts, or CRM Specialists. This program is ideal for individuals looking to break into cloud computing and customer relationship management (CRM) without prior experience. Show less

    • Eastern Michigan University

      -
      Health/Health Care Administration/Management

  • Experience

    • Eisenhower Center

      Mar 2007 - Mar 2022
      Shift Supervisor

      TBI (Traumatic Brain Injury) , Mental Health, Rehabilitation, Customer Service,

    • ERC (Enhanced Resource Centers)

      Jul 2014 - Jul 2017
      Client Services Liaison/ Collections Specialist

      Serve as the primary point of contact between the company and customers, addressing inquiries and concerns in a professional manner. Handle inbound and outbound calls, emails, or chat support, assisting customers with account issues, billing questions, and service inquiries.Investigate and resolve customer complaints efficiently to ensure a positive resolution.Provide product or service information to customers and help them navigate company offerings.Maintained accurate customer records and documented interactions in the company’s CRM system.Collaborate with internal teams, such as sales, technical support, and management, to ensure customer issues are resolved promptly.Escalate complex customer issues to the appropriate department for further assistance.Monitor customer satisfaction and provide feedback to improve services.Adhere to company policies, scripts, and compliance regulations.Meet or exceed performance metrics, including call resolution time, customer satisfaction ratings, and efficiency goals. Show less

    • Scarlett Group

      Jul 2022 - Aug 2023
      Technical Support Technician

      Respond to customer inquiries and complaints about technical issues. Diagnose and resolve hardware, software, and networking problems. Track system issues through to resolution within agreed time limits. Follow standard procedures for proper escalation of unresolved issues. Maintain a record of customer issues and solution strategies for future reference. Provide prompt and accurate feedback to customers. Support the roll-out of new applications, including training users. Document technical knowledge in the form of notes and manuals. Show less

  • Licenses & Certifications