Florent Roussel

Experience

• 

  Sidel

  Jan 1995 - Jan 2010

  Dedicated most of these years to the United States territories (4 years) I had also the opportunity to work in UK, France, Germany, Austria, Italy, Spain, Algeria, Cameroun, Ivory Coast, Saudi Arabia, Turkey, etc.Starting on the field as a polyvalent blower technician, I quickly had the opportunity to manage FSE teams. I was coordinating the installation of machines/ lines in full respect of the planning and associated budget. These missions were usually lasting from several weeks up to several months depending on the size of the project. Most challenging projects executed successfully: 2 SBO 48/38 in Poland Spring (NW). Show less

  • CUSTOMER SERVICES MANAGER EUROPE: WEM (Western Europe & Maghreb)

    Jan 2000 - Jan 2010

  • FIELD SERVICES ENGINEER

    Jan 1995 - Jan 2000
• 

  Sidel

  Jun 2010 - now

  Responsible for the Services Project Management activities in the "Sidel Asian" region (Africa, Middle East, South and East Asia and Greater China), I drive and support my team (Located in Dubai, Shanghai and Bangkok) to quote, plan, execute (supply phase) and install Services Projects up to the Customer acceptance. We are always aiming to the right balance between Customer satisfaction, long-term partnership, but also company benefit and growth. Therefore, we are constantly looking for continuous improvements in our way to animate the Sidel supply chain (resources and material, internal and external suppliers).Supporting the Services Account Managers to better sale, we are now well perceived as technical prescribers within our region. 2020 turn-over target 43M€. Main Services Project in AOA: LC, LI, Molds, Line relocations… Show less Elaborating the Maintenance Strategy & targets (BP) for the Group, my mission was to support the zones to implement their specific tactics and achieve their respective sales budget.Always ensuring alignment between the central strategy and the local objectives, we were with my team developing the Maintenance product portfolio to better match with our customer needs: Maintenance contracts, Maintenance plan (with the Engineering departments collaboration), trainings, Audits, Diagnostic visits, …Between the Field (customer site) and the Engineering departments I learned a lot about the SIDEL divisions in this function (blowing, filling, labelling, E.O.L…). It gave me the opportunity to create strong connections with key actors that I am still using today. Show less Leading the Services Business first in Europe and Africa, and then Europe and CIS, I was in charge of the yearly turn-Over and margin achievement of our region: 2014 T.O. 119M€.My mission was to Lead and Manage the Services ECA team (80 HC). We were supporting our customers in many ways, providing them with appropriate services solutions such as: Machine & Line upgrades (O&U), Technical Assistance, Spare Parts, Field Service Engineers, Maintenance solutions & Agreements, Trainings, etc.Our focus was to provide the customers the best level of support through the implementation of a close and strong relationship: customer centric approach and long-term partnership were 2 strong pillars of our strategy. Show less I was coordinating one of the biggest internal engineering projects ever deployed in Sidel. Sidel at that time was still the gathering of different companies, all experts in their own field (blowing, filling, labelling…).Becoming a recognized complete line provider was key for Sidel at that time, and great efforts were to be made to offer to our customers a harmonized complete line made of similar equipment groups (same look and feel, same automation structure, common key components…). Supported by our consultant team, I was making sure the different divisions in Sidel were moving in the right direction and in a consistent way. Having the buying of all divisions was most probably the biggest challenge.Also building a Modular Architecture platform fulfilling the exact customer needs (not more not less) was a constant point of attention, and there my Services experience was key to influence the different engineering departments. Show less

  • VP GLOBAL KEY ACCOUNT

    May 2023 - now

  • Services Strategic Key Account Director

    Apr 2022 - Jun 2023

  • PROJECT MANAGEMENT SERVICES DIRECTOR AMEA (Africa, Middle East & Asia)

    Sept 2016 - Apr 2022

  • MAINTENANCE BUSINESS DIRECTOR: Group

    Apr 2014 - Sept 2016

  • SERVICES BUSINESS DIRECTOR ECA (Europe & Central Asia)

    Jan 2012 - Mar 2014

  • MODULAR ARCHITECTURE CENTRAL OFFICE COORDINATOR: Group

    Jun 2010 - Jan 2012