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Daisuke Uemura

Daisuke Uemura

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location of Daisuke UemuraTokyo, Japan

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  • Timeline

  • About me

    Senior Network Security Customer Success Engineer at Paloalto NETWORKS

  • Education

    • 立教大学 / Rikkyo University

      1993 - 1997
      社会学部

  • Experience

    • McAfee

      Mar 2009 - Jan 2022

      • Partner Support Account Manager

        Apr 2017 - Jan 2022

      • Tier II Senior Support Engineer

        Mar 2009 - Mar 2017

    • Trellix

      Jan 2022 - Aug 2023
      Senior Partner Support Account Manager

      I have experienced over 10 years in the cybersecurity industry. In my career, I have worked as a senior partner support account manager. In this role, I have engaged to keep improving the support performance KPI for our certified support partners, and this contribution made the partner's evaluation from customers via the CSAT survey improved. (NPS score: about 20% up)Also, as a point of contact to partners, I constructed and strengthened relationship between partners and McAfee(Trellix) by organizing regular meetings and handling hot escalations with necessary stakeholders. Show less

    • Palo Alto Networks

      Oct 2023 - now
      Senior Network Security Customer Success Engineer

  • Licenses & Certifications