Rahul Sharma

Experience

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  Flashyfash18

  Jan 2021 - Dec 2021

  Seller

  • Created client network and advertised products on Instagram to expand customer base over 100+• Acted as intermediation between sellers and buyers for 100+ customers

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  Classes of Conceptmaker

  Jan 2021 - Dec 2021

  Office Administrator

  -Managed a database of 100+ students' profiles and preparing excel worksheets containing their data for tracking student turnover and their academic performance-Created educational notes for 100+ students including teaching staff resulting in 25% more client acquisition-Designed format of notes for 100+ students and edited after monthly intervals resulting in growth and development of the students with the latest study material-Conducted regular administrative tasks, including answering phone calls, documentation, responding to emails, and scheduling appointments, contributing to seamless communication and organization within the coaching institute Show less

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  Georgian College

  Aug 2022 - Dec 2022

  Job Search Coach

  -Assisted Georgian College students in preparing effective resumes and writing cover letters with over 20+ daily appointments; as well as acquiring and execution of online resources for job searching-Guided individuals from diverse cultural backgrounds, providing valuable insights into Canadian job expectations and fosteringincreased employment opportunities for college students.-Conducted engaging on-campus information sessions and actively participated in diverse events, effectively showcasing and advocating Co-op and Career services to students, graduates, and alumni.-Diligently managed and refreshed bulletin boards for Career Services and Co-op, actively promoting services, curating resource discoveries, solutions and offering assistance with job search and career planning.-Creatively conceptualized and crafted eye-catching flyers, engaging posts, and captivating reels for publication on the College's Instagram and Facebook platforms utilizing Meta Suite.-Developed comprehensive communication strategies to effectively engage with students and employers across various social media platforms, including Facebook, LinkedIn, Twitter, blogs, and YouTube.-Occasionally covered the front desk and acted as the first point of contact for Co-op and Career Services, including greeting students, answering telephones, booking appointments, and answering questions Show less

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  Concentrix Limited Company

  Jul 2024 - now

  Customer service representative/ tech support

  -Handling 40+ technical inquiries daily, resolving customer issues related to billing, troubleshooting, paymentalterations, and software usage, ensuring timely solutions with a 95% first-call resolution rate.-Delivering empathetic customer service, engaging with customers facing complex technical issues, and increasingrapport-building metrics by 20%.-Applying advanced troubleshooting techniques to resolve customer queries on smartphones, tablets, and wearables,achieving successful resolutions in 90% of the cases.-Accurately documenting 100% of customer interactions, including detailed problem descriptions and resolutions,meeting internal compliance standards and ensuring smooth follow-ups.-Achieving a 95% customer satisfaction rate, consistently exceeding company targets by 10% through the effectiveuse of communication and problem-solving tools.-Receiving positive feedback from 90% of surveyed customers, contributing to an overall improvement in teamperformance and customer retention rates. Show less