Dr. Peter Kungeke

Experience

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  Toyota Zimbabwe

  Apr 2004 - Aug 2006

  Dealer Development Manager

  -Assist the National Service Manager since most of his duties down stream to my position. -Act in the National Service Manager’s position when he is away and work closely with him on all national related issues concerning the Dealer Network.-Evaluating and Certifying Toyota Dealers in Zimbabwe (TSM Basic)-Spear heading the Toyota customer service marketing program in Zimbabwe-Co-coordinating Warranty issues.-Drawing up field technical reports (FTR)-Cross function with the Training Department by identifying skill levels and needs in the Dealer network in Zimbabwe.-Assisting the Dealer Network in Technical related issues especially on diagnostic problems.-Formulating bulletins on Technical problems and parts improvements.-Implementing Japanese concepts in the Dealer Network e.g. Kaizen, Jidoka etc.-Co-ordinate customer satisfaction index (CSI) dealer network.-Liaising with the Toyota Dealer Network Operations Development specifically on:-Coordinating dealer operations in the after Sales Departments including: technical financial production -customer care aspects by evaluating, analyzing, implementing, monitoring control systems and providing advice and assistance in the following departments:1. Parts department (J.I.T Principal & Classification etc)2. Service Department (Quality Services/Customer Satisfaction)3. General (Dealer Image) through dealer visits to all Toyota Dealerships around Zimbabwe Show less

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  Werda Toyota

  Sept 2007 - Jun 2008

  Service & Adminstration Manager

  -Carry out all workshops administrative issues i.e. work in progress, productivity, efficiency, vehicle through put etc.-Support front reception (Service Advisors).-Assist in Quality Control issues.-Carry out customer relations responsibilities and ensuring that the dealer CSI is above 85%.-Carry out all warranty administration.-Drawing up product feed back report for the FTM.-Assist workshop in issues related to diagnosis.-Responsible for dealership TSM Basic and to introduce Kaizen.-Responsible for dealer safety and healthy issues Show less

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  Toyota Tsusho Africa

  Apr 2016 - Dec 2021

  Support National Service Manager from Southern and Eastern Africa on the following:-Organize regional conferences-Strategic Planning-Monitor performance-Budgeting-People Management-Management -Administration (Reports)-Management - Technical-Communication with Toyota South Africa Motors, Toyota Motor Corporation, Toyota Tsusho Corporation.-Operational Improvements-Customer satisfaction Index-Warranty processing and administration-DBM system - SAP-Training support-Capacity advise-Workshop lay out-Dealer expansion support Show less

  • Distributor Service Support Manager

    Jul 2008 - Dec 2021

  • Assistant General Manager

    Apr 2016 - Sept 2018
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  Africa Mobility Solutions

  Oct 2018 - now

  Assistant General Manager Automotive (Aftersales & Customer Relations)

  Key functions:Toyota Aftersales businessCustomer RelationsBusiness developmentDigital MarketingProcess automationSystem Super user leader - SAPKey duties:Strategy and Management support.BudgetingCustomer relationship and data management.Profitability improvements (P&L for East and Southern Africa)Training & development.Human resource (Staffing).Standard adherence and operational improvementsProcess and procedure i.e. Toyota Production system, Kaizen, Toyota Way, Motion study & Just in Time.Support SAP operational efficiency and system improvements – Group Leader for SAP super users Show less