Ahmed Noaman

Experience

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  Qatar Airways

  Jan 2007 - Feb 2016

  • Demonstrate leadership skills by coaching, motivating and counselling crew members• Manage allocation of duties amongst crew members to ensure highest level of service is provided• Provide a genuine duty of care by checking and assisting with cabin crew’s mental health and wellbeing• Maintain highest levels of service through monitoring and conducting performance of cabin crew• Conduct assessments of crew members to ensure work productivity is of company standard• Give developmental feedback to cabin crew members when required• Ensure the finest standard of service is provided to all customers by overseeing the flow of service• Use of effective, open communication skills between various departments within the organisation• Identify and resolve customer enquiries and complaints and follow up• Maintain up to date knowledge on safety, security, first aid and cabin service requirements along with current knowledge of Qatar Airways products• Provide support and assistance to fellow crew members Show less

  • Flight Manager

    Feb 2007 - Feb 2016

  • Cabin Senior/ Cabin Attendant

    Jan 2007 - Jan 2016
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  Virgin Australia

  Oct 2016 - now

  • Represent the Virgin Australia Cabin Crew and Ground Crew team as a true brand ambassador by conducting recruitment for both internal and external candidates with one on one and group interviews• Train and facilitate leadership courses to newly recruited Flight Managers and Guest Service Advanced• Ensure the smooth operation of the airline on a daily basis including customer satisfaction through the performance of team members• Comply with Occupational Health and Safety standards• Participate in union negotiations for the enterprise bargaining agreement• Participate in Fair Work Australia hearings for employee dispute resolution• Design and implement new policies in conjunction with the EBA• Deliver tailored growth opportunities through engaging cabin crew and ground crew members in performance discussions and career conversations• Instil company values, strategic goals and service and safety standards that define the airline’s brand to cabin crew and ground crew members through tailored training for both initial and existing crew members• Deliver outstanding customer service in a genuine manner whilst providing direction, coaching and feedback to the team members• Motivate cabin crew and ground crew members through constructive genuine feedback and reviews • Monitor On-Time Performance, recognition and engagement within the Cabin Crew and Ground Crew team• Create an atmosphere of trust and respect within the Cabin Crew and Ground Crew team• Manage absences, leave, wellness and injury management of cabin crew and ground crew members• Work alongside crew as operational cabin crew and ground members• Lead, inspire and engage with cabin crew and ground crew members through career and performance conversations• Manage and lead a team to successfully influence, coach, mentor and inspire others Show less • Awarded the finest award by Virgin Australia, Brand Ambassador, for demonstrating exceptional leadership skills and outstanding customer service by coaching, motivating and mentoring crew members• Manage allocation of duties amongst crew members to ensure the highest level of service and safety is provided• Provide a genuine duty of care by checking and assisting with cabin crew’s mental health and wellbeing• Maintain the highest levels of service through monitoring and conducting the performance of crew members• Conduct appraisals of crew members to ensure work productivity is of company standard• Give developmental feedback to cabin crew members when required• Ensure the finest standard of service is provided to all customers by overseeing the flow of service• Use of effective, open communication skills between various departments within the organisation• Identify and resolve customer enquiries and complaints and follow up• Maintain up to date knowledge on safety, security, first aid and cabin service requirements along with current knowledge of Virgin Australia products• Provide support and assistance to fellow crew members• Conduct and oversee all catering loads for both inbound and outbound flights• Report catering quantity and quality to appropriate departments for quality assurance purposes• Comply with Occupational Health and Safety standards• Maintain up to date knowledge on safety, security and cabin service requirements along with current knowledge of Virgin Australia products Show less

  • Airport Leader Crew Culture

    Nov 2021 - now

  • Flight Manager

    Oct 2016 - now
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  UNIVERSAL LEARNING GROUP – THE WILLIAM LIGHT INSTITUTE - NAVITAS - PERFORMANCE EDUCATION

  May 2020 - now

  Trainer and Assessor

  Trainer & Assessor – Professional Year ProgramResponsibilities• Plan, design and develop learning programs• Plan, organise and facilitate group based learning, both online and face to face in the classroom• Plan assessment activities and processes• Assess learner’s competence• Address adult language, literacy and numeracy skills• Design, develop and deliver assessment tools catered towards the training program• Demonstrate leadership skills by coaching and motivating learners• Comply with Occupational Health and Safety standard Show less

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  AUSTRALIAN ELECTOROL COMMISSION- Federal Election Facilitator

  Sept 2021 - May 2022

  Trainer and Assessor

  • Plan, organise and facilitate group based learning, both online and face to face in the classroom• Plan assessment activities and processes• Assess learner’s competence• Address adult language, literacy and numeracy skills• Deliver assessment tools catered towards the training program• Demonstrate leadership skills by coaching and motivating learners• Comply with Occupational Health and Safety standards