William Oliveira

Experience

• 

  ARTEB

  Aug 2006 - May 2013

  IT Analyst

  I worked on the IT department attending internal demands of 3 facilities of the group. My main activities were: - Users support (all processes), monitoring and management demands of the ERP Protheus Totvs -(Ebertech facility). - Main contact to work in coordination with the tech teams on specific problem solving (networking, server, etc...) - Provide software support to end users (general applications). - Provide support to general workspace equipment (ex.: fixed & mobile telephony, printers) - Provide hardware support to end users´equipment (laptop/desktop, mobile phones). Show less

• 

  Heraeus

  May 2013 - now

  Systems Analyst

  Systems analyst responsible for the IT department - site Brazil. - Team member of the global IT staff reporting to the board of the IT management group located in US and Germany. - Responsible to coordinate local SAP projects and legal governament requirements. - Provide support for business processes as well as propose configurations for processes using SAP-based solutions. - Responsible to document all new IT process and review current procedures, making necessary changes as appropriate. - Performing IT triage to identify potential root cause (technical, data loads or functional). - Support the local payroll system (application and database SQL) RM Labore Totvs and management opening tickets to the provider in cause of high issues. - Work closely with the global Service Desk team in order to solve local issues related of IT infrastructure. - Responsible for training users on new IT solutions. - Responsible to gather user requirements and translate into functional enhancement requests. - Management of IT providers. Show less