William Oliveira

William Oliveira

IT Analyst

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location of William OliveiraMauá, São Paulo, Brazil

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  • Timeline

  • About me

    Systems Analyst at Heraeus Electro-nite

  • Education

    • MBA USP/Esalq

      2019 - 2020
      Master of Business Administration - MBA Project Management
    • Universidade Metodista de São Paulo

      2006 - 2010
      Bachelor's degree Information System
  • Experience

    • ARTEB

      Aug 2006 - May 2013
      IT Analyst

      I worked on the IT department attending internal demands of 3 facilities of the group. My main activities were: - Users support (all processes), monitoring and management demands of the ERP Protheus Totvs -(Ebertech facility). - Main contact to work in coordination with the tech teams on specific problem solving (networking, server, etc...) - Provide software support to end users (general applications). - Provide support to general workspace equipment (ex.: fixed & mobile telephony, printers) - Provide hardware support to end users´equipment (laptop/desktop, mobile phones). Show less

    • Heraeus

      May 2013 - now
      Systems Analyst

      Systems analyst responsible for the IT department - site Brazil. - Team member of the global IT staff reporting to the board of the IT management group located in US and Germany. - Responsible to coordinate local SAP projects and legal governament requirements. - Provide support for business processes as well as propose configurations for processes using SAP-based solutions. - Responsible to document all new IT process and review current procedures, making necessary changes as appropriate. - Performing IT triage to identify potential root cause (technical, data loads or functional). - Support the local payroll system (application and database SQL) RM Labore Totvs and management opening tickets to the provider in cause of high issues. - Work closely with the global Service Desk team in order to solve local issues related of IT infrastructure. - Responsible for training users on new IT solutions. - Responsible to gather user requirements and translate into functional enhancement requests. - Management of IT providers. Show less

  • Licenses & Certifications

    • IT Business Partner

      FIAP
      Oct 2025
      View certificate certificate
    • SAP CERTIFIED SD (ORDER FULFILLMENT) with SAP ERP 6.0.

      SAP
      May 2015