
Mikael Nilsson
Communications Officer (Sergeant)

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About me
Director - Delivery Center
Education

Lerums Gymnasieskola
1998 - 2001Natural Sciences
Blekinge Institute of Technology
2002 - 2005
Experience

Swedish Military (Försvarsmakten)
Jun 2001 - Aug 2002Communications Officer (Sergeant)Military service in the Swedish Marines. Main service included theoretical studies in communication of radio, TCP/IP, radio link, fiber optics and telephone switches.

Fujitsu Sweden
Oct 2005 - Dec 2021Coordinating the teams effort to bring world class service to our customers in Sweden. Easiest job in the world with this team. Dispatcher and field service coordinator in region south. Responsible for keeping the company's service license agreements and for making sure the field engineers have all the assets they require to do their jobs effectively and efficiently. The assignment requires a lot of contact with costumers and partners. It also involves both resource management and project planning. Repair and maintenence of various electronic equipment including, but not limited to ATMs, large office printers, POS, network, servers and pc.
IT Team Manager
Jan 2017 - Dec 2021Dispatcher
Nov 2013 - Jan 2017Field Tech
Oct 2005 - Oct 2013

Iver Sverige
Jan 2022 - nowNy leveransmodell, ny roll/titel. Fortfarande gul, fortfarande bakom, sidan om och framför. Lite bättre, lite snabbare, lite mer stuns i steget bara. We are yellow! Iver is aiming towards something really special. The IT provider that works in unison with their partners. Having their back and leading their way while high fiving, shoulder to shoulder.That is an ambition i can get beside, behind, before. Beside you, behind you before you. Team manager, mascot and friend on call in one of the most competent it-teams in existance. This is the most fun i have had at work since I started working.
Director - Delivery Center, Common Delivery
Apr 2024 - nowDirector - Operations center. Multicloud Services
Jun 2023 - Apr 2024Team Manager
Jan 2022 - May 2023
Licenses & Certifications
- View certificate

Ken Blanchard on Servant Leadership
LinkedInNov 2020 - View certificate

Empathy for Customer Service Professionals
LinkedInNov 2020 - View certificate

Digital Body Language
LinkedInNov 2020 - View certificate

Leadership Mindsets
LinkedInNov 2020 - View certificate

The Five Most Important Questions You Will Ever Ask About Your Organization (Blinkist Summary)
LinkedInAug 2020 - View certificate

Customer Service and Support During Economic Downturns
LinkedInNov 2020 - View certificate

Communicating in the Language of Leadership
LinkedInNov 2020 - View certificate

Dealing with Difficult People in Your Office
LinkedInNov 2020 - View certificate

Body Language and Women at Work
LinkedInNov 2020 - View certificate

Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
LinkedInNov 2020
Languages
- enEnglish
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