Experience

• 

  Vodafone

  Sept 2018 - Dec 2019

  Telesales specialist

  I was part from CVM project, contacting customers to know their purchase preferences and sell them our products, specialized in Red Campaigns.

• 

  Raya cx

  Dec 2019 - Dec 2020

  Order queue manager

  I've managed several branches for McDonald's UAE, dealing with their area distribution and escalations.

• 

  Teleperformance

  Dec 2020 - Apr 2023

  GDS Specialist for Expedia account

  • Quality Assurance Analyst

    Mar 2022 - Apr 2023

  • Travel Advisor

    Dec 2020 - Mar 2022
• 

  Flairstech

  Apr 2023 - now

  Resolving complicated cases regarding tickets.Contacting the airlines to establish policy and guidelines for ticketing procedures and involuntary actions as a GDS help desk specialist.Working on ARC and BSP financial systems to better solve the discrepancies and to execute refunds.

  • GDS Fulfillment Specialist

    Jul 2023 - now

  • Senior Travel Advisor

    Apr 2023 - Jul 2023
• 

  Mentorness

  Apr 2024 - May 2024

  Data analyst

  Demonstrating my knowledge in SQL, Python, and Power BI tools, by performing advanced analysis.