Experience

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  Margon communication

  Jan 2011 - Sept 2015

  Electronic engineer
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  Tecnotree corporation

  Sept 2015 - Aug 2017

  Technical support analyst

  • Developed and executed SQL queries to generate reports and enhance data retrieval efficiency. • Collaborated with cross-functional teams including Business, Infrastructure, and Third-party stakeholders to identify root causes of issues and execute impactful resolutions.• Developed monitoring scripts using shell scripting, leading to faster issue detection, enhanced customer response times, and a notable 25% increase in customer satisfaction, as attested by the RA team.• Thoroughly investigated recurring issues and system outages, providing well-founded recommendations for permanent solutions.• Effectively managed multiple tasks, prioritizing operational concerns based on their urgency and alignment with business requirements.• Diagnosed network issues through comprehensive log tracing and specialized tools such as Wireshark. Show less

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  Saei group

  Aug 2017 - Jul 2021

  Application support specialist at saei group

  • Automated routines tasks and reports using shell scripting. Used Cron to schedule jobs to enhance operational efficiency. • Developed SQL queries, functions, procedures, views, and triggers to optimize Oracle database performance and streamline data retrieval processes. Utilized TOAD and Visual Studio for development.• Enhanced database procedures and queries through advanced techniques, including index creation on frequently accessed columns and restructuring query logic and data types.• Managed the Mobile Financial Service application, overseeing financial transactions, conducting diagnosis, and efficiently troubleshooting issues under high-pressure situations and tight timelines.• Adjusted required monitoring to enhance operational performance and application consistency and capacity.• Initiated and tracked Changes or INCs using JIRA, contributing to faster resolution times.• Made significant contributions to updates in the disaster recovery plan, resulting in reduced resolution times. Show less

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  Connexall

  Jan 2024 - now

  Technical support specialist

  • Efficiently manage customer support tickets, troubleshoot, and resolution of issues within SLA.• Collaborate with internal and external stakeholders to facilitate efficient problem resolution• Install and configure applications within Windows-based environments, ensuring seamless deployment.• Conduct system audits to assess operational performance and identify areas for improvement.• Analyze critical issues to prevent recurrence, providing thorough Root Cause Analysis (RCA) reports. Show less