Experience

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  Wellsway bmw

  Sept 2009 - Jul 2011

  Sales administrator

  • Responsible for support to a sales team within a dealership• Effective liaison with all levels of management.• Building and maintaining effective working relationships has ensured the sales administration team is well respected and well run.• Fast tracked through trainee role to experienced administrator within 6 weeks of employment.• Thorough planning of month-ahead car purchases is ensured across the Sales administration team, through the use of my initiated planning tools.• Regularly provide new ideas and continuous improvement to benefit BMW -reorganised sales and service teams, new documented processes and procedures.• High quality order submissions have ensured no financial losses to BMW.• Timely and efficient error-free invoice submissions resulted in BMW key monthly targets maintained. Show less

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  Bristol audi

  Jul 2011 - Feb 2013

  Sales administrator

  • Effective liaison with all levels of management ensures full administrative support is provided to senior staff; acknowledging my maturity and competence.• Responsible for the support to two sets of sales teams in separate dealerships ensuring smooth management of sales.• Preparation of month end financial reports for senior management.• Employee of the month within 2 months of joining.• Consistent achievement of stretched targets.• Strong planning and organisational skills ensure sold car preparations are on time and without financial loss. • Providing company response to customer telephone queries. Show less

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  Bath ales ltd

  Mar 2013 - Aug 2014

  Marketing assistant

  • Organising market research such as gathering data and inputting customer information into the database.• Editor for the internal Newsletter.• Arranging promotional events such as beer tastings, festivals and outside bars.• Assessing the results of marketing campaigns through the likes of social media.• Assisting the manager in writing blog posts and updating the Bath Ales website events section.• Helping to drive online traffic with web-related campaigns from monthly newsletter offers. Resulting in the growth of the online shoppers.• Day to day office support.• Communicating with customers, face to face, telephone and email. Managing the bookings of outside bars, Brewery Tours and online shoppers.• Provide sales support to the Sales and Pubs team. Show less

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  Allianz insurance

  Aug 2014 - Oct 2017

  • Senior Operational Analyst

    Dec 2015 - Oct 2017

  • Operational Analyst

    Aug 2014 - Dec 2015
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  Allianz

  Oct 2017 - Jun 2021

  Operations quality & controls technical team leader
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  Allianz uk

  Jun 2021 - now

  • IT Service Manager

    Apr 2025 - now

  • Operations leader for Incident Coo

    Jun 2021 - Apr 2025