Experience

• 

  Shell

  May 1989 - now

  Served as the Downstream Lead on the Technical Architecture team providing staff oversight and support for the Downstream Technical Architecture Team.Provided Technical leadership to the Global Commercial and Retail Segment and Solution Architecture teams to improve their use of current infrastructure and position for adoption of future infrastructure capabilities.Drove Changes to Retail’s Telecoms Network Architecture to deliver a new baseline of telecoms capability to support Retail’s Software as a Service (SaaS) Ambitions. Show less Managed Budget activities for Shell's Global "BAM" Retail IT Operations group including yearly budget planning, monthly "Budget to Actual" reconciliation and Cost Driver Tracker updates.Tracked and reported monthly Site Systems and Retail IT KPI performance through the monthly BPR process and implemented the Retail KPI dashboard reporting tool.As Retail Knowledge management focal point - drove BAM Retail IT to meet year end central support document quality standards.As Site Systems "Service Level Management" focal point - managed Business service level agreements and release policy. Show less Developed the "Retail Project Delivery Framework" best practice document to improve capability to deliver retail Site Systems projects Globally and Managed Global Site Systems Quality Assurance Activities.Drove development of a grocery rewards program that allows customers to redeem points earned buying groceries as fuel discounts at Shell’s US stations.Represented Shell on the “Petroleum Convenience Alliance for Technology Standards” (PCATS) industry standards body.Consulted with the US Retail Business and Downstream IT Delivery tower to scope, drive approval of new business functionality and managed staff, contract and vendor resources to deliver this functionality at Shell's 16,000 retail fueling locations in the USA. Show less Managed a team of staff, contract and vendor resources to develop and implement Electronic Point of Sale (EPOS) platforms and enhancements for Shell's network of 16,000 retail fueling locations in the United States.Analyzed Business Requirements and Industry Technology Trends and developed an IT strategy to deliver Retail Business Aspirations.Provided project and technical leadership to the $20,000,000 ADS Migration project that in-sourced credit card processing and was completed on time and 22% under budget with a yearly savings of $22,000,000. The speed of rollout (7000 locations in 6 months) was instrumental in fully capturing the annual benefit.Successfully implemented several large projects including Dual Card Acceptance (Shell at Texaco, Texaco at Shell), Loyalty program development, Payment Terminal Replacement, Giftcard Issuer Change, Next-Gen EPOS development and "Retail EPOS Enhancements Project". Show less Managed several high visibility projects that leveraged the existing retail infrastructure to implement new Downstream initiatives.Managed development of the "easyPAY" contact-less payment system from proof of concept through marketing launch. In 2003 easyPAY contributed 60 million litres of incremental fuel sales to Shell Canada.Analyzed technology trends and developed a Retail IT strategy document.Member of the OP2000 IT Strategy committee responsible for refreshing Shell’s Downstream global IT strategy. Show less Provided Leadership, engineering and IT direction for a $6,000,000 project to source and implement and integrated "Point of Sale" system for Retail fuel outlets. The functionality included an integrated "Pay Point" with scanning, payment at the dispenser and a back-office application that drove a significant increase in fuel and store sales and increased gross profit and was subsequently implemented across the Canadian Retail network.Developed functional specifications and facilitated vendor selection for the Integrated "Point of Sale" and back office business Management applications.Managed software development and quality assurance of the new systems and the development of the the support infrastructure needed to maintain the systems.Supervised a team of contract employees that coordinated field deployment. Show less Provided technical support to a cross functional team that sourced and installed a credit card payment system for a network of 3000 retail outlets. The $5,000,000 projected resulted in a 50% reduction in credit card processing costs including a reduction in credit card float from 20 days to 2 days.Drove ongoing updates of functional specifications and quality assurance scripts post implementation leading to the development and deployment of three subsequent versions of the POS software that increased penetration, capability, optimized cost and improved reliability.Managed installation and ongoing support of a national telecoms network based on telecoms Canada's Datapac 3000 and 3201 (X.25) communications protocols. Show less

  • Senior Connectivity Architect - LAN / DDI

    May 2019 - now

  • Technical Architect

    Jan 2017 - Apr 2019

  • Technical Solution Architect - Retail

    Apr 2012 - Dec 2016

  • Global Integration Lead - Site Systems

    Mar 2008 - Mar 2012

  • Site Systems Integration Manager

    Jan 2005 - Feb 2008

  • Manager - EPOS Development

    Aug 1999 - Dec 2005

  • Advisor - Downstream Systems

    Mar 1997 - Aug 1999

  • Automation Systems Engineer, Site Systems

    Dec 1993 - Mar 1997

  • Field Engineer, Retail Engineering

    Mar 1992 - Dec 1993

  • Programmer Analyst, Site Systems

    May 1989 - Mar 1992