Experience

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  H-e-b grocery company

  Mar 2008 - Nov 2012

  Assistant department manager-produce

  Responsible for providing a well stocked and maintained department while providing excellent customer service, and a clean and satisfying environment for customers.Ensuring customers were satisfied within the store and on their way out.Receive and ensured accuracy of all incoming loads,(Heb and DSD), while reducing shrinkMaintained and organized wareroomEnsured solid and honest vendor relations Employee of the Month – Three timesCoordinated the Read 3 program for the city of BrownsvilleCoordinated weekly events with Winter Texans Show less

• 

  Jpmorgan chase

  Nov 2012 - Feb 2014

  Personal banker
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  Geico

  Feb 2014 - now

  • Spearheaded the design, implementation, and rollout of GEICO’s Third-Party Administrator Services for Physical Damage, driving an annual revenue increase of 3.5 million through strategic planning and cross-functional collaboration• Directed the development of a key Emergency Roadside Feature that allowed customers to continue in a seamless digital claims process, resulting in $650,000 in annual cost savings and enhanced customer satisfaction. • Presented market research, competitive positioning, and claims pricing and revenue models to key stakeholder for Third Party Administrative Claims• Orchestrated the end to end development and deployment of a cutting edge claims platform for Third-Party Administration Services, enabling onboarding of new clients and achieving significant operational efficiencies Show less • Managed a team of 7 claims supervisors, providing coaching, mentoring, and performance management to achieve business goals centered around service, cost reduction, and quality which led to our team finishing as the #1 management group in EPE in 2022• Conducted regular performance and data analysis to identify, develop and optimize claims process to increase efficiency and service while reducing turnaround time.• Defined and developed a dashboard to track key leading measures in Easy Photo Estimating to set performance standards and identify areas of opportunity.• Established and maintained relationships with vendors, partners, and other stakeholders to ensure smooth and effective claims resolution.• Created and led the implementation of the South Texas Total Loss desk leading to over $300,000 in rental savings in the 4th quarter of 2022. Show less

  • Senior Product Manager-Fraud

    Aug 2024 - now

  • Claims Project Manager

    Apr 2024 - Aug 2024

  • Auto Damage Claims Manager

    Oct 2021 - Mar 2024

  • Auto damage supervisor

    Jul 2015 - Dec 2021

  • Management Development Program

    Feb 2014 - Jul 2015