Experience

• 

  Rowe neurology institute

  Nov 2008 - Aug 2009

  Health information associate

  Assist in the carrying out of implementation of Athena Clinicals electronic records system, as well as ensuring the data quality of health information.Clinical chart abstraction, help implement paperless records software system (Athena), help implement electronic interface with Quest Diagnostics.Assist research foundation: run reports, enter data, help with databases, help solve IT problems.Customer service, answer phones, reception, release of information, trouble-shooting, update clinical and admin forms and processes, scheduling, work with team to make sure clinic runs smoothly, and general office duties.Experience with Athena Clinicals system. Show less

• 

  Providence medical center

  Oct 2009 - Aug 2010

  Health information services specialist

  -Various tasks within the Health Information department having to do with interfacing electronic medical record software systems and their maintenance (i.e. user builds and exception queues), as well as working with the Master Patient Index (i.e. merging duplicate medical record numbers), and assisting as needed in several projects during a time of preparation for "Go Live" with a new GE Centricity system.-Administrator for the coding and electronic medical record software (maintain proper access for users according to HIPAA regulations and troubleshoot issues for scanned in document imaging system), as well as an MPI technician (trained and manage 10 people for an MPI cleanup project to be completed prior to Go Live), and as a runner of reports for quality medical staff committees (created an Access database from scratch to track physician compliance to Joint Commission standards) at both Providence Medical Center and St. John Hospital. Show less

• 

  Hyland

  Aug 2010 - Dec 2010

  Consultant - commercial solutions

  Formerly Perceptive Software/Lexmark. Technical and functional activities necessary for implementation of enterprise content management software, specifically in health care. This includes pre-implementation design, work-flow process and custom component requirements, and traveling for on-site implementation, including software deployment, and system administrator/end-user training.

• 

  Weight loss surgical center / blue valley hospital

  Jan 2011 - Oct 2012

  Emr administrator

  - Create policies and procedures for processing, maintenance, retrieval, and deficiency analysis of medical records for an acute care hospital as well as 11 clinics in 4 states.- Create and maintain forms, track signatures, run reports, maintain MPI, release information, train all "Healthland" EMR users, and other facility needs such as helping pass a CMS survey, and helping maintain JCAHO and HIPAA standards.- Perform installs, upgrades, backups, technical support, new user and security setups, interface testing, and other software, IT, MIS, and administrator duties. Also help administer other software such as Salesforce, and helped with our websites.- Created a Wiki intranet training and knowledge sharing site for admin staff with software how-to's and various processes.- Progressively more IT responsibilities with servers, re-imaging, troubleshooting, support, networking, and data management.- Configure new specialty surgeons and design clinical templates, scheduling guidelines, track privileges, input preference cards, create superbills, etc. Show less

• 

  Iqvia

  Oct 2012 - Oct 2013

  Associate records management specialist ii

  - Formerly Quintiles. Coordinate the retention, retrieval and dissemination of clinical trial study records upon completion to appropriate clients and approving bodies.- Assist management with the implementation of strategic goals, plans, cost proposals, and resource projections for records management projects such as the eTMF solution.- Interface with departments to support retrieval projects and ensure information needs are met. Serve as primary contact for clients.- Help administer records software while protecting record security to ensure data integrity.- Abstract data and assist in preparation and record management on all phases of Global Integrated Document Management operations. Show less

• 

  Cerner corporation

  Oct 2013 - Oct 2022

  Knowledge leader of integration. Provides solution functionality and integration expertise to both Cerner and Client project teams. Prevents compromises to, and drives implementation of, system-wide performance, stability, and proactive innovation improvements across solutions. Continuous improvement of these key AMS metrics relative to assigned client engagements of increased size and scope. Monitors Client Success relationships to assess and manage risk and ensure quality assurance. Understands AMS Support processes and procedures, and assists in the development of client processes, as well as internal process improvements. Consults on package and code strategy, identifying necessary code recommendations, keeping in mind testing effort, risks, and opportunities. Provides expertise working in accordance with corporate and organizational Support operations, common process (Core), technical fundamentals, and Security policies and procedures. Contributes to support and problem management by addressing recurring issues and client concerns. Completes risk mitigation, status reports, and clear tracking and resolution of escalated or complex issues. Provides troubleshooting support across multiple venues. Supports client leadership, application management, and analysts, as well as internal Cerner teams during key milestones. Shares knowledge with production support and IA community, mentoring prospective and other Integration Architects. Identifies opportunities to develop and improve proactive services to be used across the client base. Performs other responsibilities as needed. Show less Extensive contact with one or more Application Managed Services clients to work side-by-side with Engagement Leaders, Solution Architects, and Delivery Consultants to deliver high-quality support and maintenance quickly and efficiently while continuously improving stability, performance, and client satisfaction. Knowledge leader of integration, providing solution functionality and integration expertise to both Cerner and Client project teams. Guide the proper introduction of configuration changes into multiple domains. Coordination of small- to moderate-scale projects. Central role in the identification and resolution of recurring issues across the solution base and involved in critical issue escalations. Monitor client relationship to assess and manage risk and ensure quality assurance; ensure change control processes are in place and executed. Uphold standards while providing preventative and proactive solution compliance and problem management. Consult with IP (development), especially in relation to integration issues. Consult on package code and domain strategy, identifying risks and opportunities. Seek to improve client systems and provide common process (Core) expertise. Show less Member of Application Managed Services (AMS) team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring of day-to-day operations, management and quick problem resolution, driving client satisfaction. The Integration Analyst is a participant in the AMS Integration Architect (IA) Development Program, including the completion of intermittent program assessments, knowledge transfers, and consulting with all areas of Cerner support to impact solution direction and functionality, especially in relation to integration issues. Show less - Manage the implementation, support and/or upgrade of Cerner solutions that represent integrated projects and enterprise needs while onsite at an ITWorks client.- Analyze issues and client processes of broad technical architectures to integrate and align applications to Cerner standards and client's demands.- Resolve customer concerns raised during installation, operation, maintenance, or product application, along with compatibility matters.- Diagnose problems and coordinate the appropriate additional resources to determine and deliver a resolution.-Partner with technical staff on coordination, design, system validation, implementation, core and integration and maintenance, and upgrade activities across solutions and venues of care. Show less

  • AMS Senior Integration Architect

    May 2021 - Oct 2022

  • AMS Integration Architect

    Aug 2017 - May 2021

  • AMS Integration Analyst

    Dec 2016 - Aug 2017

  • ITWx Application Consultant

    Oct 2013 - Dec 2016
• 

  Oracle

  Oct 2022 - now

  Senior support integration architect

  Knowledge leader of integration. Provides solution functionality and integration expertise to both Oracle Health and Client project teams. Prevents compromises to, and drives implementation of, system-wide performance, stability, and proactive innovation improvements across solutions. Continuous improvement of these key Support metrics relative to assigned client engagements of increased size and scope. Monitors Client Success relationships to assess and manage risk and ensure quality assurance. Understands Support processes and procedures, and assists in the development of client processes, as well as internal process improvements. Consults on code adoption strategy, identifying necessary recommendations, keeping in mind testing effort, risks, and opportunities. Provides expertise working in accordance with corporate and organizational Support operations, common process (Core), technical fundamentals, and Security policies and procedures. Contributes to problem management by addressing recurring issues and client concerns. Completes risk mitigation, status reports, and clear tracking and resolution of escalated or complex issues. Provides troubleshooting support across multiple venues. Supports client leadership and analysts, as well as internal Oracle Health teams in the management of Cerner Millennium applications, during key milestones. Assists Support Services Owner in management of complex configuration changes. Shares knowledge with production support and IA community, mentoring prospective and other Integration Architects. Identifies opportunities to develop and improve proactive services to be used across the client base. Performs other responsibilities as needed. Show less