Experience

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  Reliance infocomm for adonis software pvt ltd

  Apr 2005 - Feb 2006

  Software operator

  Use to handle basic database and software on VB and MS Access.

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  Vcustomer

  May 2006 - Aug 2007

  Technical support engineer (for lynksys wireless devices)

  Worked with Home Base solutions for wireless routers configurations and troubleshooting issues. Provided remote support for any basic network related issues on local system or up-link connectivity issues.

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  Symantec

  Aug 2007 - Jun 2009

  Technical support engineer

  I was responsible for supporting Backup Exec software. Specialized in Remote Backups of Linux/Unix systems using Backup Exec.Achieved various awards.Delivered training on a specialty agent of Backup Exec: Delivered training to the new hires for the Remote Agent of Linux and Unix Systems (RALUS) of Backup Exec just after completing 4 months of tenure in the organization.Active Knowledge Base creator: Published 6 technotes and edited multiple technotes for Symantec Backup Exec knowledgebase. Awarded as Level 3 for the same and working as a knowledgebase reviewer since over a year.Active member of Symantec forums: Apart from regular job profile, I am an active member of Symantec forums to provide resolutions to online customers to enhance my knowledge: My Symantec Forums Profile Show less

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  Emc

  Jun 2009 - Oct 2016

  Responsible for escalations from a Global Team of over 30 people. The global team includes members from different GEOs like India, US and Canada.Managing technical training for new hires and delivering advanced support for current Engineers.Working as a part of Recruitment Team for technical interviews.Providing direct feedback to Engineering Team while managing a wide test environment within EMC labs.Working in collaboration on various products within EMC with breif knowledge of products like, Networker, Data Domain, Celerra, VMWare and Data Domain.Moved to EMEA Geo to continue the work with EMEA Team of around 45 engineers.Started with a part of DPAD Solution Recovery Team in EMEA region. Responsible for all the Code Red and CAC escalations and every collaboration issues between any Backup Recovery product of EMC - Avamar, Networker and Data Domain.An active member of Beta Testing and responsible for creating Technical Trainings for Support Teams. Show less

  • Principal Technical Support Engineer

    Apr 2013 - Oct 2016

  • Senior Technical Support Engineer

    Sept 2010 - Apr 2013

  • Technical Support Engineer

    Jun 2009 - Sept 2010
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  Pivotal software, inc.

  Oct 2016 - Mar 2020

  Staff customer engineer

  A part of Balance Account Team for Business Critical Support, focused on Customer Success by providing Support and Consulting on major VMWare Tanzu (formerly Pivotal) Platform products, like VMWare Tanzu (formerly Pivotal) Application Service, VMware Tanzy PKS (formerly Pivotal Container Service (PKS - Kubernetes)), VMWare Tanzu (formerly Pivotal) Services Suite (RabbitMQ, MySQL, NFS, Spring, Redis, Log Monitoring, etc), Concourse and partner tiles. Focus on enabling customers to use cloud native applications on a converge hybrid cloud solutions. Help customers to migrate from monolith apps to cloud native micro services and deliver best performance and efficiency to the infrastructure. Show less

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  Vmware

  Apr 2020 - now

  Leading VMware Tanzu App Modernization Team to Customer Experience and Success.Expertise in VMware Tanzu product portfolio Consult and Support business critical customers globally. Help drive business to cloud native applications for better efficiency and performance.Expertise on Vmware Tanzu product portfolio to help large enterprise customers to use hybrid cloud and achieve progressive outcomes. Consult and Support business critical customers globally. Help drive business to cloud native applications for better efficiency and performance.Expertise on Vmware Tanzu product portfolio to help large enterprise customers to use hybrid cloud and achieve progressive outcomes.

  • Team Lead, Tanzu Technical Account Manager

    Oct 2021 - now

  • Sr. App Modernization Technical Account Manager

    Apr 2021 - Oct 2021

  • Sr. App Modernization Technical Account Manager

    Apr 2020 - Mar 2021