Experience

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  Pennsylvania american water co

  May 1985 - May 2005

  Meter reader

  same as above

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  Verizon wireless

  Sept 2005 - May 2006

  Collections representative

  Interacted daily with delinquent customers to resolve service issues and negotiate payments due. Received multiple awards including “Top Collector” and “Call Handler”. Consistently exceeded hourly collection goals by over 50%, ranking in the top 5 within the unit. Decision to establish a payment plan vs. suspend service required strong judgment skills

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  Pennsylvania american water co

  May 2006 - Apr 2013

  Commercial meter repair and installation

  Throughout employment, have been selected for assignments with increased responsibilities. Strong emphasis on operational efficiencies, identifying key decision makers and building positive relationships with commercial accounts. Requires high degree of technical efficiency and decision making. Manage the installation, repair and switching of large commercial meters. Responsible for the performance testing of various types of commercial meters to ensure proper calibration and compliance with Corporate and PUC guidelines. Must meet annual deadlines. Developed a procedural manual that has standardized testing and scrapping of meters, reducing time spent training new staff and providing a more cost effective process. Significantly reduced travel time by establishing a system of installing new technology in conjunction with service visits for commercial accounts. Work closely with Cross Connection and Water Treatment Departments, as well as various regulatory agencies. Completed meter reading routes and service work as assigned. Maintained lowest missed reading percentage in the McMurray facility. Perfect safety record with daily use of company vehicle. Accountable for accurate reporting and updates relevant to operations and inventory levels.  Assists in training and development for new hires. Show less

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  Pennsylvania american water co.

  Apr 2013 - now

  Field operations supervisor

  Manage the daily operations of water distribution systems. Assist with preparing and controlling local construction operations and maintenance within an established budget of $50 million, Implement effective reporting processes. Ensure effective people management policies and practices are developed and implemented. Establish a program that will ensure all EPA partnership for Safe Water with goals being consistently met. Implement effective communication at all levels of the operation and provide effective leadership and foster the coaching and development of employees. Develop and direct cost effective solutions to meet the customers' expectations and technical requirements. Provide analysis and support to Production and Network Director with information required for various reports, budgets and business plan.Ensure that operational integrity, quality, environment, relaibility,health, safety, security is maintained. Continue to reinforce the importance of developing a diverse workforce.Support the Business Development function in the operational analysis, pricing and integration of water business opportunities in both the regulated and non-regulated markets. Show less

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  Version2 group - automotive marketing agency

  Jan 2016 - now

  Project manager

  Manage Projects for TV, Radio, and email advertising. Align many facets of the business to achieve the goals of the customers and to meet their advertising needs.

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  Dealer venom

  Mar 2016 - now

  Account manager
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  Peoples natural gas

  Jun 2017 - now

  Operations supervisor
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  Dealervenom

  Jan 2019 - now

  Project manager